- Veeam Support Knowledge Base
- How to Create Veeam Accounts
How to Create Veeam Accounts
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Challenge
A Veeam account grants you access to the Veeam Customer Support Portal, the platform that allows you to perform the following actions:
- View Veeam licenses
- Download Veeam products
- Raise and update support cases
- Access Veeam technical resources
- Send sales inquiries
Once you create a Veeam account, you can assign roles to other users to define what actions the users will be able to perform in the Veeam Customer Support Portal:
- License Administrator — can manage licenses and create Case Administrators. To assign the License Administrator role, you must raise a support case for the Veeam Licensing Management team.
- Case Administrator — can only raise and update support cases.
Solution
To create a Veeam Account:
- Go to the Veeam website.
- Click Sign in.
- Click Create Veeam Account.
- Fill in your personal information.
- Click Create Account.
- You will receive an email with a link to activate your account. Click the link to confirm the activation.
- Go the the Veeam website again and check whether you can access your account.
If you cannot see your Company Account on the Customer Portal after the login, raise a support case for the Veeam Licensing Management team to have your Veeam account linked to your Company Account.
It is helpful to reference as much of the following information as you can:
• Name of your company/account
• Current License Administrator of your account
• Support ID of one of your active contracts/licenses
More Information
To deactivate your Veeam account, raise a support case for the Veeam Licensing Management team. After you deactivate the account, it will still exist in the Veeam database but you will not be able to log in to the Veeam Customer Support Portal. To log in to the Portal again, you will have to activate the account by contacting the Veeam Licensing Management team.
To delete your Veeam account, log in to the Veeam Customer Support Portal and navigate to Edit Profile > Delete my Account, or send an email to privacy@veeam.com. After you delete the account, it will be removed from the Veeam database and you will not be able to access the Veeam Customer Support Portal anymore. To access the Portal again, you will have to create a new Veeam account.
Related Links:
To learn how to raise a support case, see this Veeam KB article: https://www.veeam.com/kb1771
To learn how to add a Case Administrator, see this Veeam KB article: https://www.veeam.com/kb2211
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