https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2I0MDM0IiwiaGFzaCI6IjAwMDM2ZGNiLTAyYjgtNDcyYS1iNjdiLThmMzBlYTAwN2EwZSJ9
1-800-691-1991 | 9am - 8pm ET
EN

How to Create Veeam Accounts

KB ID: 4034
Published: 2020-10-23
Last Modified: 2020-11-09
Languages: DE | IT | ES

Challenge

A Veeam account grants you access to the Veeam Customer Support Portal, the platform that allows you to perform the following actions:

  • View Veeam licenses
  • Download Veeam products
  • Raise and update support cases
  • Access Veeam technical resources
  • Send sales inquiries

Once you create a Veeam account, you can assign roles to other users to define what actions the users will be able to perform in the Veeam Customer Support Portal:

  • License Administrator — can manage licenses and create Case Administrators. To assign the License Administrator role, you must raise a support case for the Veeam Licensing Management team. 
  • Case Administrator — can only raise and update support cases.

Solution

To create a Veeam Account:

  1. Go to the Veeam website.
  2. Click Sign in.
Login Page
  1. Click Create Veeam Account.
Create Veeam Account
  1. Fill in your personal information.
Personal Details
  1. Click Create Account.
  2. You will receive an email with a link to activate your account. Click the link to confirm the activation.
  3. Go the the Veeam website again and check whether you can access your account.

If you cannot see your Company Account on the Customer Portal after the login, raise a support case for the Veeam Licensing Management team to have your Veeam account linked to your Company Account.

It is helpful to reference as much of the following information as you can:

• Name of your company/account

• Current License Administrator of your account

• Support ID of one of your active contracts/licenses

More information

To deactivate your Veeam account, raise a support case for the Veeam Licensing Management team. After you deactivate the account, it will still exist in the Veeam database but you will not be able to log in to the Veeam Customer Support Portal. To log in to the Portal again, you will have to activate the account by contacting the Veeam Licensing Management team.

To delete your Veeam account, log in to the Veeam Customer Support Portal and navigate to Edit Profile > Delete my Account, or send an email to privacy@veeam.com. After you delete the account, it will be removed from the Veeam database and you will not be able to access the Veeam Customer Support Portal anymore. To access the Portal again, you will have to create a new Veeam account.

Related Links:

To learn how to raise a support case, see this Veeam KB article: https://www.veeam.com/kb1771

To learn how to add a Case Administrator, see this Veeam KB article: https://www.veeam.com/kb2211

KB ID: 4034
Published: 2020-10-23
Last Modified: 2020-11-09
Languages: DE | IT | ES

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.