1-800-691-1991 | 9am - 8pm ET
EN

Failed to start service ‘VeeamDeploySvc’ when adding Hyper-V host

KB ID: 2263
Product: Veeam Backup & Replication
Version: 9.x
Published: 2017-03-27
Last Modified: 2020-08-13
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Adding a Hyper-V server to Backup Infrastructure fails with the following error message:

User-added image

Cause

This can be the result of a version mismatch between the .DLL and service on the Host. Check the versions of the files as shown below:

User-added image

This will also manifest as the Veeam Installer Service refusing to start from services.msc. Note as below that the Veeam Data Mover Service starts, but the Installer Service is not running and cannot be started:

User-added image

Solution

The goal is to manually resolve the version of, and cleanly remove, the deployed components. To do so:
  1. Verify all of the above to identify this issue positively. If the version mismatch does not exist, you may wish to contact Support.
  2. On the Veeam server itself, navigate to “C:\Program Files\Veeam\Backup and Replicaton\Backup\Packages” (if default installation path is used).
  3. Copy VeeamDeploymentDll.dll and VeeamDeploymentSvc.exe to the target host in the path “C:\Windows\Veeam\Backup”. (You may need to grant permission to perform this copy.)
  4. From an Administrator command prompt, run: sc delete veeamdeploysvc
  5. Double-click on the service executable on the host, and choose “Repair” as you proceed through the wizard.
 
For details on the sc delete command, see https://technet.microsoft.com/en-us/library/cc742045(v=ws.11).aspx
 
You should be able to add the host now through the Veeam console at this point.
 
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.