https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IyMzYxIiwiaGFzaCI6Ijg0YmJlZDk1LTU3MTctNDMwMS1iNjc4LWM2OWNlNjczYWUwOCJ9
1-800-691-1991 | 9am - 8pm ET
EN

How to Create Veeam ONE Service Dump for Analysis

Challenge

You need to create Veeam ONE service memory dump.

Cause

This is useful when you  have been asked to provide Veeam ONE full memory dump to Veeam Support for further analysis.

Solution

In order to create Veeam ONE Monitor server service full memory dump, perform the following steps:

1. Download ProcDump tool from the Windows Sysinternals page: http://technet.microsoft.com/en-us/sysinternals/dd996900.aspx

NOTE: The dumps collected using the ProcDump tool contain more useful information that those created using the default Windows method.

2. Create a new folder where the dumps will be stored (e.g. C:\Dumps\).
3. Extract the files from the archive you downloaded and copy procdump64.exe file to a newly created directory.
4. Open Windows command line as Administrator (Right-click > Run as administrator): Click Start > Run.
5. In the command line console, switch to the folder where the procdump64.exe file is located: cd C:\Dumps.
6. Run the command:
procdump64 VeeamDCS.exe -ma
KB ID:
2361
Product:
Veeam ONE
Version:
9.x
Published:
2017-10-19
Last Modified:
2020-08-13
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.