- Veeam Support Knowledge Base
- How to Create Veeam ONE Service Dump for Analysis
How to Create Veeam ONE Service Dump for Analysis
| KB ID: | 2361 |
| Product: | Veeam ONE | 11 | 12 | 12.1 | 12.2 | 12.3 | 13 | 13.1 |
| Published: | 2017-10-19 |
| Last Modified: | 2025-08-13 |
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Purpose
This article documents how to create Veeam ONE service memory dump.
Solution
In order to create Veeam ONE Monitor server service full memory dump, perform the following steps:
- Download the ProcDump tool from the Windows Sysinternals page: https://learn.microsoft.com/en-us/sysinternals/downloads/procdump
NOTE: The dumps collected using the ProcDump tool contain more useful information than those created using the default Windows method. - Create a new folder where the dumps will be stored (e.g. C:\Dumps\).
- Extract the files from the archive you downloaded and copy the procdump64.exe file to a newly created directory.
- Open an Administrative Terminal window.
- In the terminal, navigate to where the procdump64.exe file is located: cd C:\Dumps.
- Run the command, and attach the resulting dump to the support case:
procdump64 VeeamDCS.exe -maIf this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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