- Veeam Support Knowledge Base
- Veeam Backup & Replication plug-in missing in vSphere HTML5 Web Client after upgrade to VMware vSphere 6.7
Veeam Backup & Replication plug-in missing in vSphere HTML5 Web Client after upgrade to VMware vSphere 6.7
Cheers for trusting us with the spot in your mailbox!
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Challenge
After installing Veeam 9.5 Update 3a and simultaneous upgrade of vSphere from 6.5 to 6.7 Veeam vSphere Web Client Plugin might stop working for vSphere HTML5 Web Client. However it is still operational in vSphere Flash/Flex Web Client.
The issue is only reproducible in case the plugin was present on the vCenter prior to upgrade. The installation logs on vSphere side will show:
[<date and time>] [INFO ] vc-extensionmanager-pool-<id> 70000019 100003 200001 com.vmware.vise.extensionfw.ExtensionManager Plugin package com.veeam.backupui.VeeamBackupUi:9.5.0.1922 was not deployed because attribute type="html" is missing, which is normal if this is a Flex plugin
Cause
Solution
Issue resolution requires complete plugin re-installation:
- Unregister the plugin via Enterprise Manager interface.
- Connect to the vCenter appliance via SSH and Remove the plugin:
rm -r /etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/com.veeam.backupui.VeeamBackupUi-*/
rm -r /etc/vmware/vsphere-ui/vc-packages/vsphere-client-serenity/com.veeam.backupui.VeeamBackupUi-*/
rm /etc/vmware/vsphere-client/cmCatalog/com.vmware.cis.com.veeam.backup.quickbackup.zip
rm /etc/vmware/vsphere-ui/cmCatalog/com.vmware.cis.com.veeam.backup.quickbackup.zip
rm /etc/vmware/vsphere-client/cmCatalog/com.vmware.cis.com.veeam.backup.veeamzip.zip
rm /etc/vmware/vsphere-ui/cmCatalog/com.vmware.cis.com.veeam.backup.veeamzip.zip - Restart VMware services responsible for web-interface:
- Either via SSH to the vCenter:
service-control --stop vsphere-client service-control --stop vsphere-ui service-control --start vsphere-client service-control --start vsphere-ui
- Or via Appliance Manager (port 5480) by restarting these services:
VMware vSphere Web Client VMware vSphere Client
- Either via SSH to the vCenter:
- Install Veeam vSphere Web Client Plugin from Enterprise Manager.
- Login to vSphere Web Client HTML5.
- Please note the last step should be performed twice – on first login plugin will be installed, however, it will only appear after the second login.
More Information
The steps in this article will require access to the vCenter Appliance shell. More information on this process can be found here:
VMware Userguide: Access the Appliance Shell
VMware Userguide: Enable or Disable SSH and Bash Shell Access
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
Spelling error in text
Thank you!
Your feedback has been received and will be reviewed.
Oops! Something went wrong.
Please try again later.
You have selected too large block!
Please try select less.
KB Feedback/Suggestion
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
Thank you!
Your feedback has been received and will be reviewed.