#1 Global Leader in Data Resilience

Exchange Backup Jobs Warning "Failed to find group owner account"

KB ID: 3105
Product: Veeam Backup for Microsoft Office 365 | 3.0 | 4.0 | 5.0
Veeam Backup for Microsoft 365 | 6.0 | 7.0 | 7a | 8
Published: 2020-02-13
Last Modified: 2023-03-16
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

Backup jobs with Microsoft Exchange items may end up with the warning message shown in both the Veeam Backup for Microsoft 365 console and the Veeam.Archiver.Proxy.log file.

User-added image

1/20/2020 6:30:28 AM   62 (2600) Resolving group: 753da553-b4dd-45ad-a773-180aa920c887:00000000-0000-0000-0000-000000000000...
1/20/2020 6:30:28 AM   62 (2600)   Group found: TestOwnerGroup
1/20/2020 6:30:28 AM   62 (2600)   Resolving group mailbox (ID: 753da553-b4dd-45ad-a773-180aa920c887:00000000-0000-0000-0000-000000000000)...
1/20/2020 6:30:29 AM   62 (2600)     Found group mailbox: testgroup@organization.onmicrosoft.com
1/20/2020 6:30:29 AM   62 (2600) Warning: Failed to find group owner account

Cause

Impersonation is not possible if Office 365 groups (mail-enabled and security groups) do not have an owner.

Solution

Make sure to assign an owner to each of the Office 365 groups (mail-enabled and security groups) as described in this Microsoft article.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.