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Files larger than 5GB may be uploaded to a support case via SFTP.
More information on SFTP can be found here: https://www.veeam.com/kb1661
If unable to use SFTP to upload the file larger than 5GB, please split the file into parts smaller than 5GB using 7-Zip and attach each part to the case via the Customer Portal.
An overview of how your data is processed by Veeam Technical Support is available here this page.
Sensitive data must be attached to a case via SFTP or through the Customer Portal to ensure compliance with the above data processing policy.
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This form is only for KB Feedback/Suggestions, if you need help with the software open a support case