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How to Export Console and HAR File

KB ID:	4640
Published:	2024-08-06
Last Modified:	2024-08-06

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Purpose

This article documents how to generate a HAR file (HTTP Archive) to provide additional diagnostic information when investigating issues for web-based applications (e.g., Veeam Service Provider Console, Veeam Recovery Orchestrator, etc.)

Solution

Launch the web browser.
Open the Developer Tools using one of the methods below:
- Tap F12 on the Keyboard.
- Click the main menu button ( ≡ , ⋮ , or ••• ) and select More Tools > Developer Tools.
Within the Developer Tools module, switch to the Network tab.
- In Firefox and most Chromium-based browsers, the tab is simply labeled 'Network'.
- In Edge, the tab is represented by the symbol ᯤ.
Enable persistent logging.
- Firefox — Click the Gear icon ( ⚙ ) in the Network toolbar and select 'Persist Logs'.
- Chromium-based — Check the box for 'Preserve log'.
Perform actions to reproduce the issue without closing the browser tab/window.
With the issue reproduced, right-click within the Network results shown in the Developer Tools, and save the HAR file.
- Firefox — 'Save All As HAR'
- Chromium-based — 'Save all as HAR with content'
Within the Developer Tools, switch to the Console tab and save the browser's console errors.
- Firefox — 'Save all Messages to File'
- Chromium-based — 'Save as...'
Disable persistent logging, which was enabled in step 4.
Compress the saved HAR file and console log file into a single ZIP or 7z archive and attach it to the Veeam support case.

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