How to Export Console and HAR File
| KB ID: | 4640 |
| Published: | 2024-08-06 |
| Last Modified: | 2026-08-11 |
Get weekly article updates
Oops! Something went wrong.
Please, try again later.
Purpose
This article documents how to generate a HAR file (HTTP Archive) to provide additional diagnostic information when investigating issues for web-based applications (e.g., Veeam Software Appliance, Veeam Backup & Replication Web UI, Veeam Service Provider Console, Veeam Recovery Orchestrator, etc.)
Solution
- Launch the web browser.
- Open the Developer Tools using one of the methods below:
- Press F12 on the keyboard.
- Click the main menu button (
≡,⋮, or•••) and select More Tools > Developer Tools.
- Within the Developer Tools module, switch to the Network tab.
- Enable persistent logging.
- Firefox — Click the Gear icon ( ⚙ ) in the Network toolbar and select 'Persist Logs'.
- Chromium-based — Check the 'Preserve log' option box.
- Perform actions to reproduce the issue without closing the browser tab/window.
- With the issue reproduced, save the HAR file.
- Firefox — Right-click within the Network results shown in the Developer Tools, and select Save All As HAR.
- Chromium-based — In the action bar, near the Preserve log checkbox, click the Export button ( down arrow icon 🡣 ).
- In Developer Tools, switch to the Console tab and save the browser console errors. Right-click in the Console list and select:
- Firefox — Save all Messages to File
- Chromium-based — Save as...
- Disable persistent logging, which was enabled in step 4.
- Compress the saved HAR file and console log file into a single ZIP or 7z archive and attach it to the Veeam support case.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
