Creating recovery media

Read the full series:

Ch.1 – Architecture & Requirements
Ch.2 – Creating recovery media
Ch.3 – Backup modes in depth
Ch.4 – Backup targets more explained
Ch.5 – Scheduling backups
Ch.6 – Administration
Ch.7 – Additional restore options
Ch.8 – File level Recovery

Ch.9 – Volume recovery
Ch.10 – Recovery media in depth
Сh.11 – Ad-hoc versus scheduled
Ch.12 – Support for Veeam Endpoint Backup FREE
Ch.13 – Working with exclusions
Ch.14 – Moving your backups to a different location
Ch.15 – BitLocker support
Ch.16 – Metered connection support

In the previous post we ran quickly through the requirements and architecture of Veeam Endpoint Backup Free. Now we are going to look on how to start with the product.

I’m not going to run over the installation, which is very easy to do, however, during the installation you need to make a few decisions.

After the installation, the wizard will ask you if you want to configure your backup with the default settings. In order to do so, you need to have a USB drive that is at least half of the selected source (entire PC) in size. For many users, the default settings will be perfect and they can proceed with doing so.

The default options are:

  • Backup scope: entire computer
  • Target Destination: USB device attached to the computer
  • Schedule: 12:30 AM nightly
  • Default exclusions: temporary files folder, Recycle Bin, Microsoft Windows pagefile, hibernate file and VSS snapshot files from the System Volume Information folder

You can easily accept the defaults and change them afterwards as we will see later on. You will also get a question whether you want to change the power settings (depending if it is not yet active in your current power plan). This will allow the computer to wake up from sleep to take the daily backup, and as you will see in other demo recordings put it back to sleep afterwards to save energy.

After that, or when you skipped it you can create the bootable recovery media. This is also one of these tasks that you can skip but I highly advice you to do it immediately during installation or short after. You will need the recovery media when you want to do a bare metal recovery or when you want to restore an active volume.

You can use different devices to create the bootable recovery media such as DVDs, USB flash drives, SD cards or simply save it as an ISO and burn it with another 3rd party tool that you prefer to use.

My advice is to build this recovery media as soon as possible on a USB flash drive or media of your choice and then store it away somewhere safely. Normally, during the lifetime of your endpoint it is not necessary to update it unless you change network or wireless cards and / or storage device.

Recovery media in depth

Let’s have a better look at a few options you have when you create the recovery media. The first window in the window will ask you to specify the media as already explained above. As long as that media is attached to your computer, it will be detected and even if you attach it afterwards, the wizard will detect this and auto-update the possibilities to choose from. One note here, whatever media you are using note that it will be erased completely and formatted as a boot media.
The first window in the window will ask you to specify the media

Very important on this screen is the Include hardware drivers from this computer checkbox. This will make sure that all the specific network, storage and USB drivers are included on the media so that specific hardware will be loaded when booting from the recovery media

The other checkbox (Include the following storage and network hardware drivers) allows you to add additional drivers to the media. This certainly is handy as a system administrator that has different computers to manage. Instead of creating lots of different recovery media, he or she now can create only a couple and add specific drivers to the media for the different hardware configurations that he or she manages. The folder that you select here must contain all files of the driver package (files in CAT, INF and SYS formats)

The next step will depend on whether you have chosen to save it as an ISO or to write it on some removable media. In the case of an ISO, you will need to define the path (including the possibility to type in a username and password when needed to reach a specific path).

After that review your chosen options and let the recovery media be built.
let the recovery media be built


Getting started with Veeam Endpoint Backup is very simple to do. Accepting the defaults, which will be perfect for many users. Don’t forget to create the recovery media so you can boot your computer when necessary.


Read the next chapter:

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  • Joe says:

    I have a lenovo W540 running windows 8.1 – I installed veeam endpoint backup last night and answered “yes” to allowing the software to change my power settings. Now, whenever the backup runs, my power profile is changed to “airplane mode” which disables the power adapter. Is there a way to disable this?


  • Andrew Zhelezko says:

    Hi Joe,
    Interesting case we have. How did you schedule your backup to run? Could you please check schedule pane from backup configuration menu?

  • Joe says:

    I ended up restoring from a clonezilla backup that I made a few hours before installing Endpoint Backup — I wish I could have spent more time troubleshooting it, as I can’t say with 100% confidence that it was Veeam causing the issue (it was the only change I made to the system). I set it up to backup the full system to a shared folder and to wake the machine at 12:30AM every day, when target is connected, no more often than 12 hours, and to retain backups for 14 days – and I selected “yes” to changing the power options when moving to the next pane.

    I reinstalled after restoring from backup (uninstalling and reinstalling endpoint backup did not fix the issue) and everything seems fine now, this time I did not select “yes.” I’m sure there could have been another route to fix the issue, but letting clonezilla run its course overnight was less time consuming for me since I had nothing to lose on the system.

    I would offer to restore the Veeam backup that completed to get my system back to that state, but I deleted it off my NAS to start fresh.

  • Andrew Zhelezko says:

    Hi Joe,
    That seems to me pretty strange. That option (changing power scheme) was specifically developed (and tested) for laptops and tablets which use some power saving modes. Would you mind opening the case with our support guys (you can give feedback right from the app itself) in order to get it investigated. Either case, it would be nice to know about this. Thanks

  • Dubravko says:

    I have multiple HP EliteBooks Windows 7 x32 with SP 1 with Veeam endpoint backup installed.

    File level backup does not work – when i select 1 folder to backup veeamagent crashes with error in Windows application log:

    eventid 1000

    Faulting application name: VeeamAgent.exe, version:, time stamp: 0x552335a3

    Faulting module name: ntdll.dll, version: 6.1.7601.23002, time stamp: 0x5507b170

    Faulting application path: C:Program FilesVeeamEndpoint Backupx86VeeamAgent.exe

    Faulting module path: C:WindowsSYSTEM32ntdll.dll

    Before this event there is always Eventid 8220 (Source VSS) in Windows application log :

    Ran out of time while deleting files.


    OnPostSnapshot event

    PostSnapshot Event


    Execution Context: Shadow Copy Optimization Writer
    Any help is welcome.
    Best regards.

  • Dmitry Popov says:

    Pease open a free support case via Endpoint Backup Control Panel > Support > Technical Support. Thank you.

  • Dmitry Popov says:

    Hello Joe,

    The battery being disabled in the airplane mode is expected due this Lenovo article ( What is unexpected is the airplane mode being enabled during the backup – we are really interested in this issue. If possible, please, open a support case via Endpoint Backup Control Panel > Support > Technical Support and send me a PM with case ID.


  • Joe says:

    I’ll open a case the next time I’m near the machine — but since I restored from a backup and reinstalled, I don’t know how much I’ll be able to help.

  • Игорь Шарипов says:

    Is there a specific reason why user can’t do a backup from recovery media?

  • It is a request we have received already a few times. Please go to and open a thread and the reasons why you want this. Our PM team is actively listening and responding to those requests. Thanks! Mike

  • NCL says:

    Hi can i check with you 1 have a issues, i already burn the recovery media file to DVD but i feel weird because the file i have only 5 which are boot, efi, sources, bootmgr and bootmgr.efi, when i boot with this dvd it mentions no sources find, how to i solve, please help.

  • Hmmm, did you use our solution to burn it to DVD or did you create an ISO and then write that ISO to DVD?

  • NCL says:

    ya i follow the solution to burn it to DVD but after come out the result are above the message i mention, after that i try clone to desktop then burn to DVD but the result was same. or i wrong any step?

  • To me it looks like you are doing it right.. Can you go to the control panel (of the running computer), redo the creation of the DVD and then create a support call so we have the logs and can see what is wrong? The support call is free

  • Mark Beifuss says:

    I cannot create the recovery media disk. It fails with “The parameter is incorrect”. I believe it can’t sniff out the winre.wim file. I have my Win7 Enterprise DVD in the optical drive and I point it to it but it just loops and does the same thing. I have a recovery folder on the c: drive with the file in it and the command reagentc /info seems to indicate that my recovery folder and the guid are correct. How can I create the recovery media as without it the backups are less useful.

  • Mark,
    I replied to you on email for creating a support case. Hope that works!

  • Mike Kunz says:

    I installed the actual Veeam Endpoint Backup and failed to create the recovery media too … It always ends up after the «Unmounting recovery image» with a «Preparing USB disk Error: insufficient disk size» – «Failed to create recovery media: Insufficient disk size»
    It’s an external WD Passport USB3.0 3TB disk I’m trying to use. I already tried to format the disk by Windows10 itself, but that didn’t work too. What can I do?
    Thanks, Mike C.

  • Dmitry Popov says:

    Hi Mike,

    Check that your C drive has enough space for temporary files (at least 1 GB). If that’s not the case, I suggest to open a support case. Its free and can be accomplished directly via VEB UI (VEB Control Panel > Support > Technical Support)

  • Mike Kunz says:

    Hi Dmitry,
    C is a 1TB-SSD and has about 750 GB left … I’ll open a ticket … Thanks for your answer …
    Greez, Mike C.

  • Tom says:

    I have a solution for this: Remove (kaspersky) antivirus. This fixed this issue for me

  • Claudiu R. says:

    Hi guys. I have a question. I need to create a backup and restore system for 7 computers. I have Veeam on them, I created full backup – some of them on the network, in a NAS, aand some of them locally. Can I create 7 ISO with each one of the computers, and use SARDU or YUMI to put them on same HDD together with backups, so I can have the quickest way to restore the backups? Thank you !

  • I have no experience with SARDU or YUMI but what you propose seems like a very valid solution. However, if the computers are more or less the same in hardware and os, you can use the same recovery media for all of them
    Hope it helps

  • Ramy says:

    I have a question please,
    Do we need to create a recovery media for each endpoint or one cd would run any endpoint?
    Thank you.

  • One might be enough if the hardware is more or less similar. When you create a recovery media it will take the drivers from that specific endpoint. So if you have specific drivers on other endpoints, make sure you have them available to load them with the recovery media created

  • Robert Corona says:

    I have a similar questions Ramy. Mike, so lets says I have 2 VMs both running server 2012. VM1 has 2 vmnics with 2 hdd’s and VM2 has 4 vmnics with 5 hdds. Will I need to create an endpoint recovery iso for each VM or will one suffice? I’m trying to look at this like a ghost boot cd which would work for any server PXE but then you need the specific image(or veeam backup) to perform the baremetal install/recovery. I was recently told by a colleague I would need one for each. But I am questioning this.

  • I believe you are right in questioning this. The drivers for the vmnic and for the HDD are the same. So they will be included in that recovery media because you have one of each on each VM. So one recovery media should be enough. What we do when we create the recovery media is extract the drivers from the OS and use those as booting devices when necessary. So in your case you should be good

  • Robert Corona says:

    Many thanks Mike.

  • Matthias says:


    I have a laptop where it is impossible to create a recovery media. It always ends with the following error:

    Failed to create recovery media: Der Zugriff auf den Pfad “C:Usersuser1AppDataLocalTempm4pmcnrj.rl4efiboot” wurde verweigert.

    Any Ideas?

  • Hi Matthias,
    I don’t have an idea at this moment but it should not have this issue. Can you log a support call through the control panel of Veeam Endpoint Backup? That call is free (but without SLA so on best effort basis) and our engineers will be able to dig through the logs and figure out what is wrong. Ideally you run this one more time, and when it fails, open the support case

  • Matthias says:

    Hi Mike,

    Problem solved. :-) There were strange security settings on the tempfolder. Replaced them with correct ones and everythings fine. Thanks for your fast response.

  • Ah, good to hear! Glad that it is solved and thanks for coming back and share the solution

  • GillianHolroyd says:

    I want to confirm that using this software *will* erase everything on my external hard drive, yes? In other words, it is not similar to Time Machine that I use on my Mac.

  • If you mean if it will erase your hard drive or stick when creating the recovery media? yes. But storing a backup to an external hard drive won’t erase anything…

  • Rana Imran says:

    I want some clarification. When we create ISO image of the C-Drive/OS, can we install the same if the crashes by making bootable disk?
    Thanks & Regards

  • Hi Rana,
    Not sure if I understand the question correctly but: If you have the recovery media created, and you backup your entire computer (or volumes of choice) then you can use the recovery media to boot and from there recover your Veeam Endpoint Backups entirely.

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