#1 Global Leader in Data Resilience

Module DevicePowerOn power on failed

KB ID: 1106
Product: Veeam Backup & Replication
Version: 5.x
Published: 2011-07-26
Last Modified: 2020-08-13
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

 


Cause

Veeam B&R creates the new adaptor (with settings specified in Virtual Lab properties), however it also forces the old MAC address to be used (as you see in the vmx file of a restored machine), that's why VM fails to power on (as it's expecting to see mac address from VMware range). When the VM is started in the isolated network, Veeam tries to preserve MAC address of the VM by modifying .vmx file of the restored VM and setting up MAC from original machine. If this setting is out of standard VMware range (00:50:56:XX:XX:XX), customer may face this issue. But we can force Veeam B&R to skip preservation of an original MAC Address.

Solution

The following should fix that particular error:
1) Open registry editor
2) Go to “HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup and Replication” registry key.
3) Create a new registry key with name “SureBackup”.
4) Create a new DWORD value inside the newly created SureBackup registry key:
a. Value name is “PreserveMac”.
b. Value data is “0”.
5) Close the registry editor and restart “Veeam Backup Service” service or reboot entire Veeam Backup server. 

More Information

In case of a 64-bit OS, create the key here as well: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Veeam\Veeam Backup and Replication
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.