VM Uptime in Hyper-V Manager Might Reset During Backup

KB ID:
1896
Product:
Veeam Backup & Replication
Version:
all
Published:
Last Modified:
2016-09-09

Challenge

System uptime reported by Hyper-V manager appears inaccurate after Application-Aware enabled backup or replication. System uptime inside the guest OS is accurate.

Cause

The Application-Aware backup process in Hyper-V 2012 R2 will use Saved State backup if Online Backup is not available. The Saved State backup process causes the system uptime counter in Hyper-V manager to reset.

Solution

Find the issue preventing online backup, causing Veeam to use Saved State backup.
 
Ignore the time reported by Hyper-V Manager and instead reference the uptime reported by the guest OS.
 
Enable Application-Aware only for VMs which need it to minimize the issue.

More Information

This issue is present with any software using Saved State backups, including Windows Backup.

Before Backup:

User-added image


After AAIP enabled backup:

User-added image

 

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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