1-800-691-1991 | 9am - 8pm ET
EN

VM Uptime in Hyper-V Manager Might Reset During Backup

KB ID: 1896
Product: Veeam Backup & Replication
Version: all
Published: 2014-06-16
Last Modified: 2020-08-13

Challenge

System uptime reported by Hyper-V manager appears inaccurate after Application-Aware enabled backup or replication. System uptime inside the guest OS is accurate.

Cause

The Application-Aware backup process in Hyper-V 2012 R2 will use Saved State backup if Online Backup is not available. The Saved State backup process causes the system uptime counter in Hyper-V manager to reset.

Solution

Find the issue preventing online backup, causing Veeam to use Saved State backup.
 
Ignore the time reported by Hyper-V Manager and instead reference the uptime reported by the guest OS.
 
Enable Application-Aware only for VMs which need it to minimize the issue.

More information

This issue is present with any software using Saved State backups, including Windows Backup.

Before Backup:

User-added image


After AAIP enabled backup:

User-added image

 
KB ID: 1896
Product: Veeam Backup & Replication
Version: all
Published: 2014-06-16
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please try again later.