1-800-691-1991 | 9am - 8pm ET
EN

Cloud Connect Jobs might start failing after upgrading to v8 update#3

KB ID: 2069
Product: Veeam Backup & Replication
Version: 8.0.0.2084
Published: 2015-10-07
Last Modified: 2020-08-13

Challenge

After installation of update #3 for v8, tenants might report that their Cloud Connect jobs fail with “Failed to connect to the Veeam Cloud Connect service” error message, while tenant’s job log includes “No such host is known” error message.

Cause

Tenant has a service provider added to his Veeam Backup server via FQDN (DNS name) instead of IP address, but this external FQDN can’t be resolved on service provider side backup server.
 
Tenant log (Job logs):
[06.10.2015 06:33:18] <01> Error    Failed to use gate connection point [IP:xx.xxx.68.22, port:6180] to connect to the cloud service
[06.10.2015 06:33:18] <01> Error    No such host is known (System.Net.Sockets.SocketException)
[06.10.2015 06:33:18] <01> Error       at Veeam.Backup.Core.CCloudGateSvcImpl.InvokeRpc(CSocketInvokerClient invokerClient, CSocketInvokerParams invokerParam)
 
Service provider log (Session.log):
[06.10.2015 06:51:09] <15> Error    No such host is known (System.Net.Sockets.SocketException)
[06.10.2015 06:51:09] <15> Error       at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
[06.10.2015 06:51:09] <15> Error       at System.Net.Dns.GetHostEntry(String hostNameOrAddress)
[06.10.2015 06:51:09] <15> Error       at Veeam.Backup.Common.CIPPort.GetAllIpsAndHostnames()
 

Solution

Service Provider should ensure that its DNS server is setup properly to be able to resolve external FQDN. Alternatively, Service Provider can add FQDN to IP address rule to Windows hosts file on Veeam Backup server (%SystemRoot%\system32\drivers\etc\hosts) using external IP of Cloud Gateway server.
KB ID: 2069
Product: Veeam Backup & Replication
Version: 8.0.0.2084
Published: 2015-10-07
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please try again later.