1-800-691-1991 | 9am - 8pm ET
EN

Veeam ONE Backup and Replication Performance Data Collection Failures

KB ID: 2269
Product: Veeam ONE 11, Veeam ONE 10a, Veeam ONE 9.5
Published: 2017-04-10
Last Modified: 2021-03-31

Challenge

Veeam ONE raises the Backup performance data collection failure alarm.

Cause

Permissions and firewall ports need to be configured.

The services status should be checked on the Veeam Backup and Replication server.

Solution

  • Verify that the account used to connect to Veeam Backup and Replication server in Veeam ONE has correct permissions. To check the account name, go to Veeam ONE Monitor > Data Protection View > right-click on the Veeam Backup and Replication object. Note the specified account.
  • On the Veeam Backup and Replication server, verify this account as well as the Veeam ONE service account are added to the Administrators group in Local Systems and Groups
  • Check the firewall ports configuration according to the requirements.
  • Based on the alarm details, connect to your Veeam Backup and Replication server, Backup Repository or Backup Proxy to check whether the following services are running: Windows Management Instrumentation, RemoteProcedueCall, RemoteRegistry.

More information

If you have any questions, please contact Veeam Support.
KB ID: 2269
Product: Veeam ONE 11, Veeam ONE 10a, Veeam ONE 9.5
Published: 2017-04-10
Last Modified: 2021-03-31

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later
Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.