Veeam ONE Backup and Replication Performance Data Collection Failures

KB ID: 2269
Product: Veeam ONE | 9.5 | 10 | 11
Published: 2017-04-10
Last Modified: 2021-09-01
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Challenge

Veeam ONE raises the Backup performance data collection failure alarm.

Cause

Permissions and firewall ports need to be configured.

The services status should be checked on the Veeam Backup and Replication server.

Solution

  • Verify that the account used to connect to Veeam Backup and Replication server in Veeam ONE has correct permissions. To check the account name, go to Veeam ONE Monitor > Data Protection View > right-click on the Veeam Backup and Replication object. Note the specified account.
  • On the Veeam Backup and Replication server, verify this account and the Veeam ONE service account are added to the Administrators group in Local Systems and Groups.
  • Check the firewall ports configuration according to the requirements.
  • Based on the alarm details, connect to your Veeam Backup and Replication server, Backup Repository, or Backup Proxy to check whether the following services are running: Windows Management Instrumentation, Remote Procedure Call, Remote Registry.

More information

If you have any questions, please contact Veeam Support.
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