- Veeam Support Knowledge Base
- "Backup performance data collection failure"
"Backup performance data collection failure"
| KB ID: | 2269 |
| Product: | Veeam ONE | 12 | 12.1 | 12.2 | 12.3 | 13 | 13.1 |
| Published: | 2017-04-10 |
| Last Modified: | 2025-04-07 |
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Challenge
Veeam ONE raises the Backup performance data collection failure alarm.
Example 1 - Performance data cannot be collected from the repository associated with Veeam Backup & Replication.
Example 2 - Performance data cannot be collected from a Hyper-V host managed by Veeam Backup & Replication.
When this alarm occurs, it is critical to pay attention to the "source" or "object" specified in the message, as that is the resource from which Veeam ONE is failing to collect performance data.
Cause
This alarm occurs when Veeam ONE fails to collect performance data from the specified Source/object associated with a Veeam Backup & Replication or Veeam Backup for Microsoft 365 server.
Solution
Read the Alarm Details
Select the Veeam Backup & Replication or Veeam Backup for Microsoft 365 server and review the Alarm Details on the Alarms tab. These details will often include additional information to help troubleshoot the issue.
Example
In this example, the Hyper-V server managed by the Veeam Backup & Replication server cannot be accessed by Veeam ONE because the credentials to connect to the Veeam Backup Server are different than the Hyper-V server. In such a scenario, the individual server must have credentials assigned within Veeam ONE to allow it to connect.
Additional Connection Troubleshooting Advice
The following are things to check related to the source or object specified in the alarm:
- Verify that the account used to connect to the source or object is valid and has the correct permissions.
To check the account name, right-click on the object that the alarm is alerting for, and select Connection Settings. Note the specified account. - Review firewall requirements requirements, checking those that match the type in the To column with that specified in the alarm.
Hint: Review the Firewall PowerShell commands in the More Information section of KB2266. - If the alarm specifies a Windows machine, ensure that the following services are running on that remote machine:
- Windows Management Instrumentation
- Remote Procedure Call
- Remote Registry
- Use Windows Management Instrumentation Tester to test WMI connectivity from the Veeam ONE server to the remote machine.
More Information
If the issue persists, collect Veeam ONE log files and open a support case. It is recommended that you provide the whole content of the log folders to ensure that all comprehensive information is provided to the support team for analysis.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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