How to Re-create the configuration database for Veeam Agent for Microsoft Windows

KB ID: 2335
Product: Veeam Agent for Microsoft Windows | 2.0 | 2.1 | 2.2 | 3.0.2 | 4.0 | 5.0
Published: 2017-09-15
Last Modified: 2021-08-11
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Challenge

Veeam Support is instructing you to re-create the database of Veeam Agent for Microsoft Windows.

Cause

The Veeam Agent for Microsoft Windows database files have been corrupted.

Solution

This registry value will reset all Veeam Agent for Microsoft Windows settings, removing existing job settings and related job history. Restore points created before the reset will not be removed and recoverable; however, they will not be tracked for retention.

Perform the following actions:

  1. Create the following registry value on the machine where Veeam Agent for Microsoft Windows is installed.

    Key Location: HKLM\SOFTWARE\Veeam\Veeam Endpoint Backup
    Value Name: RecreateDatabase
    Value Type: DWORD (32-bit) Value
    Value Data: 1

  2. Restart the Veeam Agent for Microsoft Windows service.

During the start-up of the Veeam Agent for Microsoft Windows service, a new configuration database will be created. This process will automatically change the registry value data to 0, ensuring that this only occurs once.

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