VeeamONE Update Failing – The specified path, file name, or both are too long.

KB ID: 2345
Product: Veeam ONE
Version: 9.5
Published: 2017-10-02
Last Modified: 2020-08-13
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Challenge

VeeamONE V9.5 Update # 1 install fails with the following error: “The specified path, file name, or both are too long. The fully qualified file name must be less than 260 Characters, and the directory name must be less than 248 characters.”

Cause

Conflict with BusinessView component installation directory

Solution

1. Remove existing Veeam ONE Business view component from the server manually using VeeamONE installation ISO:
2. Open ISO in File Explorer -> go to “BusinessView” folder -> run “BV_x64.msi” and remove Business View component.
3. Run the same file again and perform a clean Business View installation (specify the same database during the installation);
4. Install the most recent Update.
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