Computer connection status is "Rejected" in Veeam Availability Console

KB ID: 2663
Product: Veeam Availability Console
Version:
Published:
Last Modified: 2018-08-24

Challenge

You may see following status for the computer in Veeam Availability Console -> "Discovery"  -> "Discovered Computers":

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If you login to the computer in question, launch
C:\Program Files\Veeam\Availability Console\CommunicationAgent\Veeam.MBP.AgentConfigurator.exe, double click on VAC icon in the system tray and you will see following:

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ClientAgent.log contains:

[INFO ] 1352 [__42] Veeam.SPP.Agent.ClientAgent: Registering agent <ID> with User <login>.
[ERROR ] 1352 [__42] Veeam.SPP.Agent.ClientAgent: Agent can't pass registration. Reconnecting...

Server.log contains:
[INFO ] 344 [__60] Veeam.SPP.AgentManagement.AgentManager: Registering agent VEEAM, with id <ID> for user <userID>
[ERROR ] 344 [__60] Veeam.SPP.AgentManagement.AgentManager: Failed to register agent VEEAM, with id <ID> : Veeam.SPP.Utilities.Exceptions.AgentHasBeenRejectedException: The VAC Agent has been rejected
at Veeam.SPP.AgentManagement.AgentManager.SaveAgent(UserNode user, Guid agentId, AgentInfo agentInfo)
at Veeam.SPP.AgentManagement.AgentManager.RegisterAgent(UserNode user, Guid agentId, AgentInfo agentInfo)

Solution

Follow VAC UI > "Discovery" > "Discovered Computers", select computer in question, press "Change settings…" and turn on "Accept new connections"

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