1-800-691-1991 | 9am - 8pm ET
EN

Hyper-V Backup jobs failing with an error "The system cannot find the file specified" after upgrade to Veeam B&R 9.5 Update 4

KB ID: 2890
Product: Veeam Backup & Replication
Version: 9.5.4.2615
Published: 2019-02-07
Last Modified: 2021-03-22

Challenge

After installing Veeam Backup & Replication 9.5 Update 4, Hyper-V backup without application-aware processing may fail with the error "The system cannot find the file specified".
Version Specific Article
This article is relevant only to Veeam Backup & Replication 9.5.4.2615.

Cause

This issue is caused by the snapshot path in the VM 's configuration being different from the actual path on a file system in terms of symbols capitalization. You can confirm this by comparing paths in bold in the Task.<VM NAME>.<VM UUID>.log file:

[22.01.2019 19:39:09] <28> Info                   [AP] (65e8) output:     <snapshots>
[22.01.2019 19:39:09] <28> Info                   [AP] (65e8) output:       <data_root type="string">C:\Temp\<VM name></data_root>
[22.01.2019 19:39:09] <28> Info                   [AP] (65e8) output:       <list>
[22.01.2019 19:39:09] <28> Info                   [AP] (65e8) output:         <size type="integer">0</size>
[22.01.2019 19:39:09] <28> Info                   [AP] (65e8) output:       </list>
[22.01.2019 19:39:09] <28> Info                   [AP] (65e8) output:     </snapshots>


[22.01.2019 19:39:09] <11> Info [AP] (65e8) command: 'file2text\n\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy16\temp\<VM NAME>\Snapshots\<VM UUID>.xml\n2097152\n'
[22.01.2019 19:39:10] <10> Info [ReconnectableSocket] Stop confirmation was sent on [c1d84e94-b09b-4039-a8dc-4973e12934fc]. 
[22.01.2019 19:39:10] <23> Error [AP] (65e8) error: The system cannot find the file specified. 
[22.01.2019 19:39:10] <23> Error Failed to open file [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy16\temp\<VM NAME>\Snapshots\<VM UUID>.xml] in readonly mode.

Solution

There are two methods for correcting this issue depending on your preference:


1. Install an updated version of Veeam Backup & Replication 9.5 U4b:

  1. This issue is resolved in Veeam Backup & Replication 9.5.4.2866
  2. Please download and install the update from https://www.veeam.com/kb2970


2. Change snapshot path in VM configuration manually:

  1. Connect to the Hyper-V host and go to VM Configuration of VM in question;
  2. Go to Checkpoints tab and choose ‘Browse…’ underneath the snapshot path;
  3. Update the path.
KB ID: 2890
Product: Veeam Backup & Replication
Version: 9.5.4.2615
Published: 2019-02-07
Last Modified: 2021-03-22

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later
Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.