https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IyOTEwIiwiaGFzaCI6IjE1MDY4NzI2LTc5NDAtNGYwYi1hM2EzLTVjMzUxYTg3ZWU1YiJ9
Backups to Data Domain fails with “the user has insufficient access rights. Err: 5075”
Challenge
Backup or Backup Copy jobs targeting a Dell EMC Data Domain repository fail with the following error:
Error: Failed to call RPC function 'DDBoostFcIsExist': Failed to connect to storage. Storage: <ip\hostname>, User: <user>. the user has insufficient access rights. Err: 5075.
Rescan operations for a Dell EMC Data Domain repository display the following warning:
Warning Failed to synchronize <Repository Name> Details: Failed to call RPC function 'DDBoostFcIsExist': Failed to connect to storage. Storage: <ip\hostname>, User: <user>. the user has insufficient access rights. Err: 5075.
Solution
The following are known possible causes and solutions for this error:
- The password for the account configured in the repository settings is incorrect and needs to be updated in the Veeam Backup & Replication Credentials Manager
- The password age rule on the Data Domain has taken effect and locked the user account pending a new password be assigned to the account.
More information: https://www.dell.com/support/kbdoc/en-us/482322
KB ID:
2910
Product:
Veeam Backup & Replication
Version:
9.5.4.2615 or newer
Published:
2019-03-13
Last Modified:
2020-11-09
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