Backups to Data Domain fails with “the user has insufficient access rights. Err: 5075”
| KB ID: | 2910 |
| Product: | Veeam Backup & Replication |
| Version: | 9.5.4.2615 or newer |
| Published: | 2019-03-13 |
| Last Modified: | 2020-11-09 |
Challenge
Backup or Backup Copy jobs targeting a Dell EMC Data Domain repository fail with the following error:
Error: Failed to call RPC function 'DDBoostFcIsExist': Failed to connect to storage. Storage: <ip\hostname>, User: <user>. the user has insufficient access rights. Err: 5075.
Rescan operations for a Dell EMC Data Domain repository display the following warning:
Warning Failed to synchronize <Repository Name> Details: Failed to call RPC function 'DDBoostFcIsExist': Failed to connect to storage. Storage: <ip\hostname>, User: <user>. the user has insufficient access rights. Err: 5075.
Solution
The following are known possible causes and solutions for this error:
- The password for the account configured in the repository settings is incorrect and needs to be updated in the Veeam Backup & Replication Credentials Manager
- The password age rule on the Data Domain has taken effect and locked the user account pending a new password be assigned to the account.
More information: https://www.dell.com/support/kbdoc/en-us/482322
| KB ID: | 2910 |
| Product: | Veeam Backup & Replication |
| Version: | 9.5.4.2615 or newer |
| Published: | 2019-03-13 |
| Last Modified: | 2020-11-09 |
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