Veeam Agent for Microsoft Windows can't be auto-updated to the latest version on Windows 7, 2008 R2, 2012

KB ID: 4186
Product: Veeam Agent for Microsoft Windows | 5.0
Published: 2021-06-24
Last Modified: 2021-07-02
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Challenge

Veeam Agent fails to run auto-update and download the latest version on the following operating systems:

  • Microsoft Windows 7 SP1
  • Microsoft Windows Server 2008 R2 SP1
  • Microsoft Windows Server 2012

Cause

Veeam Agent utilizes BITS to download the latest versions from https://download.veeam.com and requires TLS 1.2 to be enabled.

Solution

TLS 1.2 must be enabled in the aforementioned operating systems according to Microsoft recommendations.

  1. Ensure the OS is running on the latest updates and at least KB3140245 is installed.
  2. Enabled TLS 1.2 using this Microsoft EasyFix EasyFix 51044
  3. Restart the machine

More information

For TLS  1.2 to be enabled and negotiated on Windows 7, the "DisabledByDefault" entry in the appropriate subkey (Client) must be created and set to "0". These subkeys will not be created in the registry since these protocols are disabled by default.

Key Location: HKLM\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client
Value Name: DisabledByDefault
Value Type: DWORD (32-bit) Value
Value Data: 0

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