- Veeam Support Knowledge Base
- Service Provider Console displays duplicate entries for machines when Veeam Agent is installed on Citrix VM.
Service Provider Console displays duplicate entries for machines when Veeam Agent is installed on Citrix VM.
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Challenge
Cause
Solution
This issue remains under investigation by the Veeam R&D team, and this KB article will be updated as further information becomes available. If you are experiencing this issue, we welcome you to create a support case and mention this KB.
At this time, the following workarounds have been developed:
Option 1: Create a registry value on each VM to force a specific UUID
To work around the hardware changes that occur and cause the generated UUID to change, the Management Agent can be forced to use a specific value using the following registry setting. While the UUID that the Management Agent is forced to use could theoretically be set to any value, Veeam recommends that you use the VM's BIOS UUID.
- Determine the current BIOS UUID of VM where Veeam Agent is installed.
Run the following PowerShell command from within the VM:
wmic path win32_computersystemproduct get uuid
- Create the following Registry Value on that same VM
Key Location: HKLM\SOFTWARE\Veeam\VAC\Agent\
Value Name: UUID
Value Type: String Value
Value Data: <current_bios_uuid>
Option 2: Manage the VMs through a Veeam Backup & Replication server
An alternate way to prevent this mistracking issue is to manage the VMs through a protection group in Veeam Backup & Replication. Then, add that Veeam Backup & Replication server to Veeam Service Provider Console. This option works because, unlike the VSPC Management Agent that generates a tracking UUID based on various hardware identifiers within the VM, Veeam Backup & Replication only tracks the Veeam Agent for Microsoft Windows deployments based on the VM's BIOS UUID.
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