#1 Global Leader in Data Resilience

libdtrace-ctf Required to Install Veeam Agent for Linux on Oracle Linux UEK

KB ID: 4329
Product: Veeam Agent for Linux | 4.0 | 5.0 | 6.0 | 6.1 | 6.2
Published: 2022-06-16
Last Modified: 2023-02-14
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

When installing Veeam Agent for Linux on Oracle Linux 6 or 7 with UEK kernel, the veeamsnap package fails to install with the following error:

Error! Bad return status for module build on kernel: <kernel version>
Consult /var/lib/dkms/veeamsnap/<Veeam Agent for Linux version>/build/make.log for more information.

 

The make.log (example below) will display an error stack referencing libdtrace-ctf.so.1 and LIBDTRACE_CTF:
/var/lib/dkms/veeamsnap/<Veeam Agent for Linux version>/build/make.log

scripts/dwarf2ctf/dwarf2ctf: /usr/lib64/libdtrace-ctf.so.1: version `LIBDTRACE_CTF_1.3' not found (required by scripts/dwarf2ctf/dwarf2ctf)
make[1]: *** [/var/lib/dkms/veeamsnap/_<Veeam Agent for Linux version>_/build/.ctf/build-extmod.stamp] Error 1
make[1]: *** Waiting for unfinished jobs....
make: *** [modules] Error 2
make: Leaving directory `/usr/src/kernels/<kernel version>'

Cause

This issue occurs because libdtrace-ctf, which is required to build the veeamsnap module,  is not installed.

libdtrace-ctf is a dependency of the UEK kernel headers, so normally it should be present if kernel headers are also installed. You can check using this command:

yum deplist kernel-uek-devel

Example output

<...>
dependency: libdtrace-ctf >= 1.1.0
provider: libdtrace-ctf.x86_64 1.1.0-2.el7

 

In some cases, due to package manager or other issues, libdtrace-ctf may not be pulled properly, resulting in the kernel headers be installed but missing libdtrace-ctf.

Solution

Install libdtrace-ctf manually:
yum install libdtrace-ctf

After the libdtrace-ctf package is installed, uninstall and reinstall (onlineoffline) Veeam Agent for Linux.

 

Note: If the Oracle Linux 6 or 7 machine does not have internet access to install packages, locate the libdtrace-ctf package for your Oracle Linux version on the Oracle Linux repository and install it manually: https://yum.oracle.com   

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.