This article was created to complement KB1727 and provide customers with specific instructions to collect information that will:
Save the output from the following script to a text file and include it with the process dump files.
Combine the generated .dmp files, the exported process command line list, and the log export into a single ZIP file, then attach the resulting file to a Veeam Support case.
This script is provided as a courtesy for exporting Process Dumps and other relevant information to investigate a "stuck" job.
Please be aware that the process dump generation may cause a short burst of high CPU activity.
No support is provided for this script, and should it fail, please proceed to collect the required information manually.
This script requires the Systinternals tool ProcDump from Microsoft.
The combination of this script and procdump.exe can be run on the Veeam Backup Server or any related Windows-based component server to collect relevant process dumps. The script will only export Veeam Backup & Replication logs when run on the Veeam Backup Server.
After the script has run, attach the generated zip file ( KB1727_Logs_<hostname>_<yyyyMMdd_HHmmss>.zip ) to the Veeam Support case for review.
In situations where a process related to Veeam operations crashes unexpectedly, ProcDump can be configured to act as the postmortem debugger, allowing for the capture of data that can help Veeam Support investigate the process crash.
Install ProcDump as the (AeDebug) postmortem debugger:
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case