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VeeamLive
September 5, 2019
Duration: 00:57

Veeam 101: Learn about the Support and Renewals services

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Veeam 101: Learn about the Support and Renewals services video

Please register to get access to watch the webinar

No matter if you are just starting to use Veeam or are a current customer, you have a lot to learn! Join us on Sept. 4 at 1 pm ET for a live session, where Jim Tedesco (SVP Worldwide Renewals and Customer Success) and Tyler Payton (Customer Care Manager) will host an interactive and educational webinar. Dive deep into the support and renewals services.

You’ll get detailed information on:

  • Veeam’s Technical support offering
  • Key features you might have missed
  • Our incident resolution process
  • Live demos
  • And more!

Speakers

Tyler Payton
Tyler Payton
Escalation Manager, Veeam Software
Tyler has been with Veeam Support for over 4 years, as well as serving in Customer Service roles since 2004. He has worked closely with a large portion of our customers ranging from Small Businesses all the way up to the Enterprise. He was recently promoted to Escalation Manager, where he focuses on holistic approaches to our most critical customer’s challenges. Tyler is a master at recognizing the big picture, leveraging strategic approaches as opposed to tactical, which is most commonly experienced with most Technical Support engagements.
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Jim Tedesco
Jim Tedesco
General Manager and SVP, Customer Success, Veeam Software
Jim Tedesco is an industry veteran with more than two decades of sales, operations, and leadership experience. He is responsible for Veeam’s end-user customer base, including technical support, overall customer satisfaction, and continuing to grow the company’s leading Net Promoter Score.
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