The Business Challenge
Birlasoft is a well-known leader in the IT and ITES sector and works with customers
across the world. The global nature of both Birlasoft’s operations and their
customers’ businesses contributes to the challenge for the IT environment. Birlasoft
has been a partner for IT transformation for the past two decades and is part of the
prestigious CK Birla Group.
As Birlasoft leads its clients through digital transformation, the business’ IT
environment has to be at the forefront of the industry. In providing solutions to their
customers, the IT infrastructure needs to deliver 24/7 availability. Any tiny amount
of downtime would badly impact customers, which in turn would harm Birlasoft’s
Birlasoft’s legacy solution was causing significant problems across the IT ecosystem,
as any outage was resulting in a high recovery time, disrupting both client
businesses and internal operations.
Kishore Kumar Ranjan, Head of Technology and Operations for Birlasoft India Ltd, is
responsible for the overall IT environment and needed a solution that would restore
the confidence of his associated internal stakeholders in the availability of businesscritical
“Any time part of our environment went down it was taking a long time for us to
recover it. So, data availability was a challenge our internal teams, and the third
party’s recovery was not predictive,” said Kishore Ranjan.
“Suppose our delivery teams have to pull out data that is directly impacting on our
delivery function and the systems are down – if they are not able to access that
data and pull it out, how will they be able to deliver it for customers? My internal
customer confidence was very low in that high data availability.”
The Veeam Solution
Kishore Ranjan worked with Evantage IT, an IT services provider that specialises
in Data Management services, to find the perfect-fit solution of Veeam® Backup &
Replication™ Enterprise Edition. The solution allows Birlasoft to maintain uptime
with the confidence that any unavoidable outage would be highly recoverable with
minimal to no disruption for the business and its customers.
“With our legacy software, the backup windows were going beyond seven
expected hours and that was having a huge effect on the internal confidence in our
data availability. As well as the RTO challenges, our legacy solution had become
unsustainable cost wise and was no longer delivering good value”, said Ranjan.
“So now that we have implemented Veeam, we are able to save a lot of costs. And
from a backup window perspective, efforts have gone down drastically for our
internal team in managing and maintaining the easy-to-use Veeam solution,” Ranjan
As Birlasoft is still in the early stages of working with its Veeam solution, the
business has been fortunate enough to not have to deal with any outages or
implement its disaster recovery protocol. However, the efficiency and effectiveness
of the solution is nonetheless making a huge difference to Kishore Ranjan and his
team of internal stakeholders.
“We have seen, during our POC, that the Veeam solution will have minimal
intervention. During the BCDR demonstration we saw that it will automatically
replicate what we back up to our environment, so from an RTO perspective, we
know that the recovery time will be minimised,” Kishore Ranjan explained.
“On the day-to-day level, we’re already reaping the benefits of the Veeam Backup
& Replication™ solution, from a cost-saving and storage space perspective, but also
in terms of man-hours. So, whereas one of my team members would have spent
eight hours managing our legacy solution, they are now putting in one hour. So that
directly impacts the number of hours I can utilise this person for other tasks.”
Kishore Ranjan is seeing the benefits of implementing a Veeam solution both in his
present workflow, and also in his future IT roadmap.
Ranjan explained: “With the savings in manpower and costs that we’re seeing
already, the internal confidence in the recovery capabilities of our environment
and the confidence in our data availability is very high. We’re currently in a stage of
growth as a company, and while we’re not using Veeam’s cloud capabilities at the
moment, the scalability of this solution to the cloud, ensuring that all our data is
secure and highly available across environments, is going to help me in a big way.”
- Easy-to-manage backup and availability solution that reduces the manpower
required for backup maintenance by 80%
“Being able to reduce our efforts from a manpower perspective is having an affect
across the IT operations at Birlasoft. Our backup window can now be managed
efficiently and with minimal team input, delivering an 80% time saving on our
- Cost-savings for the Birlasoft business, and scalability to the cloud that can
be rolled out across other teams and other localities throughout the CK Birla
“Veeam’s cloud presence is a big factor. I think in a month’s time, we’ll be a bigger
organisation than we are right now, and in this phase of growth, that scalability is
a massive help for us,” Kishore Ranjan said.
- Internal and client confidence in data security and 24/7 availability
“During our POCs, our recovery was very fast. Now, in any disaster-like situations,
our team has confidence that we will be able to recover anything extremely
quickly and continue to deliver excellent solutions to our clients,” Ranjan