The business challenges
At the heart of every local government is an IT infrastructure comprised of
systems that deliver critical services to residents including recordkeeping,
financial management and online bill payment. Many of these IT
infrastructures are under attack as local governments are besieged by a
barrage of cybercrimes that put their data at risk. If ransomware is involved,
their financial solvency is at risk too.
The City of Vincent is keenly aware of these risks, so when a state
government audit identified limitations that could potentially compromise
the confidentiality, integrity and availability of their data, the City acted fast.
“Resolving those limitations became a top priority,” said Peter Ferguson,
Executive Manager of ICT for the City of Vincent. “The limitations were
directly related to off-premises backup and disaster recovery (DR), so our
compliance with the State Records Act was at risk too.”
Ferguson said he and his colleagues were using Veeam® Backup &
Replication™, but they weren’t taking full advantage of Veeam’s offpremises
backup and DR capabilities. That all changed when Ferguson
decided to leverage on Focus Networks, a prominent Perth-based IT service
provider that’s also a Silver Veeam Cloud & Service Provider (VCSP) partner.
“We provide the City of Vincent with something that wasn’t possible before:
short-term backup copies on-premises and long-term backup copies in
a tier 3 government-approved data center located 10 kilometers away —
along with clearly defined service level agreements (SLAs) regarding data
retention and recovery,” said David Staeck, Managing Director of Focus
Networks. “Our job is to improve the security and reliability of their IT
operations so they can focus on serving their constituents.”
The Veeam solution
Veeam and Focus Networks helped the City of Vincent resolve each
limitation listed in the state government audit report by delivering
comprehensive data protection and definitive SLAs for backup, archive
and recovery. Veeam and Focus Networks also facilitate compliance with
the State Records Act and the 3-2-1-1-0 Rule (3 different copies of data
on 2 different media with 1 copy offsite and 1 copy that is air-gapped,
immutable or offline and 0 backup recovery errors). Next, Veeam and
Focus Networks will extend data protection to Microsoft Office 365 as the
City transitions to the cloud.
“By sharing the risk and responsibility of data security to Veeam and Focus
Networks, we gain a high level of confidence knowing our IT infrastructure
is safe and resilient, and we have more time to focus on providing residents
with additional digital services that optimize City services,” Ferguson added.
Veeam backs up and replicates 15 TB across 37 virtual machines on-premises
and off-premises. Veeam Cloud Connect, which links the City to Focus
Networks’ secure, private cloud in the government-approved data center,
delivers encrypted backup copies that can be restored quickly following a
disaster or cyberattack. Ferguson said Veeam Backup for Microsoft Office
365 will be deployed next — before the City transitions to the cloud. Why?
Veeam eliminates the risk of losing access and control of historical data.
“Most local governments use Office 365, which increases their security risk
significantly,” Ferguson continued. “Why not ensure Office 365 data is always
protected and accessible? It’s an easy fix with Veeam and Focus Networks.”
Microsoft provides a wide array of powerful services within Office 365,
but comprehensive backup isn’t one of them. Veeam protects Office 365
data from accidental deletion, security threats and retention-policy gaps.
Restoring individual items and files is fast and easy too.
“Veeam and Focus Networks work well in combination and provide data
protection and security,” Ferguson said. “We have peace of mind knowing
our IT environment is strong and healthy. Veeam’s roadmap for the
future fuels this confidence. We appreciate their approach to continuous
- Protects City data through definitive SLAs for backup, recovery and
The City of Vincent transformed limitations identified by a state
government audit into opportunities for improvement. Veeam and
Focus Networks provide the City with something that wasn’t possible
before: frequent short-term on-premises backup, off-premises backup
to a tier 3 government-approved data center, reliable data retention
and high-speed recovery.
- Facilitates compliance with the State Records Act and the 3-2-1-1-0 Rule
“Compliance is one of the biggest benefits provided by Veeam and Focus
Networks,” Ferguson said. “Another benefit is having time to focus on
creating digital services that engage more directly with the community.”
- Extends data protection to Office 365 as the City transitions to the cloud
Veeam and Focus Networks will help the City of Vincent take control of 365
data, which will minimize security risks and support regulatory compliance.