#1 Global Leader in Data Protection & Ransomware Recovery

EGE Haina powers the Dominican Republic with 100% data availability enabled by Veeam

By keeping data at our managers’ fingertips, Veeam contributes to our competitive advantage.
Miguel Raúl González
Director of Information Technology, EGE Haina

The Business Challenge

The Dominican Republic is one of the fastest growing economies in the Caribbean. As one of the key suppliers of energy to the country, EGE Haina plays a key role in supporting the success of Dominican people and businesses.

To continue growing while avoiding service outages, EGE Haina created a business continuity strategy. The plan aims to enhance the company’s protection against risks such as cyberattacks and natural disasters.

“The economic and social impact of a plant going down in any country is considered a significant event,” said González. “To keep our plants operating continuously, we rely on a range of critical IT systems, both in our IT and OT environments.

These systems help us predict adverse situations and avoid unscheduled incidents and outages. Given that in recent years, nations’ critical infrastructure has become a key target for cybercriminals and our geographical locations puts us on the trajectory of storms and hurricanes, it is very important for EGE Haina to have systems that guarantee the rapid recovery of data, configurations and virtual infrastructure.”

The Veeam Solution

EGE Haina selected Veeam® to enable fast recovery from disaster, helping to ensure reliable delivery of electricity to the Dominican Republic.

“We chose Veeam because the capabilities aligned exactly with our business continuity strategy,” said Edinson Alcibiades Sánchez Ramírez, Operations and Systems Manager at EGE Haina. “It was also the most suitable option for our future plans. Veeam evolves constantly to meet emerging cyberthreats and is designed to work with hybrid and multicloud environments, which are embodied in our business continuity, disaster recovery and strategic technology plans.”

"Veeam Backup forMicrosoft365 was a natural choice for us because it integrates so seamlessly into our data protection environment and provides high performance. When we tested it, we were impressed by the ability to restore from a single file or email to an entire mailbox, all with the same transparency and agility." said Sánchez Ramírez.

Working with Veeam, EGE Haina instituted a 3-2-1 backup policy for its critical and medium- priority systems, including various storage media and replication across multiple sites. EGE Haina also chose Veeam to protect its business-critical Microsoft 365 suite of applications, including Exchange Online and SharePoint Online. The company’s employees depend on the software for remote work, collaboration and productivity, making availability a high priority.

EGE Haina can now recover from disaster quickly and efficiently, helping it to deliver the high continuity of service it was targeting.

“One of our favorite Veeam features is Backup and replication, and Veeam’s support for this capability is world-class,” said Sánchez Ramírez.

“Veeam is always ready to help us with every step that we take. It has taken our cyber-resiliency measures to a new level because it gives us data that’s ring-fenced against attack. Since deploying Veeam, we have also slashed our RTO and RPO dramatically, meaning that if we are hit by a cyberattack or a natural disaster, we have the tools to recover with as little impact on our operations as possible.”

By ensuring that data is available for decision- makers across EGE Haina, Veeam is helping the company extend its track record of success.

“EGE Haina has always been ahead of the curve — for example, we initiated a digital transformation before many organizations in our sector and region,” said González.

The Results

  • Reduced RPO and RTO significantly, supporting business continuity for EGE Haina’s operations 
    Veeam has given us unprecedented visibility and control of our data,” said Sánchez Ramírez. “As a result, we’ve inspired greater trust from both our users and our end- customers, which is a great outcome.”
  • Boosted cyber-resiliency measures, helping EGE Haina to mitigate the threats that loom over the critical infrastructure of all countries in the region 
    With backup and replication from Veeam, the company is less likely to suffer data, financial or reputational loss due to ransomware.
  •  Contributed to EGE Haina’s competitive edge by ensuring data is always available for strategic decision-making 
    With high data availability enabled by Veeam, the company has the foundations to sustain an impressive growth rate.

Company:

EGE Haina is an electric company that was created in 1999 as a joint venture between the Dominican Republic’s government and private sector. Through 11 plants, EGE Haina produces approximately 1,149 megawatts, much of it from renewable sources, including wind, solar, and natural gas.

Challenge:

EGE Haina generates approximately 30% of the electricity that powers the Dominican Republic, so the availability of its plants is a priority for national development. To support the country’s growth and satisfy the continuous demand for electricity from industry, EGE Haina invested in a new business continuity strategy. The strategy included finding a reliable data protection solution that was powerful, versatile and simple to manage.

Results:

  • Reduced RPO and RTO significantly, supporting business continuity for EGE Haina’s operations
  • Boosted cyber-resiliency measures, helping EGE Haina to mitigate the threats that loom over the critical infrastructure of all countries in the region
  • Contributed to EGE Haina’s competitive edge by ensuring data is always available for strategic decision-making