The Business Challenge
Havmor Ice Cream has been curating novelty flavors since 1944 and boasts
of over 160 varieties of ice creams. In fact, the brand’s success in the highly
competitive ice cream industry rests on its ability to constantly innovate
beside the unwavering focus on the core 3 values of Acchai (Goodness),
Sachhai (Truthfulness) and Safai (Cleanliness), which together form a solid
foundation for the business.
With its unique and innovative seasonal flavor offerings and stringent adherence
to the quality processes, the company is 100% dependent on data. Because
of the customization of everything it produces, Havmor needs to have data
available real-time, at all times, for the manufacturing process to continue.
“Availability of business-critical data is absolutely critical to enable
the innovation and customer delight that Havmor prides. For this, our business
depends heavily on the IT systems and would suffer sales/revenues losses
in the event of downtime,” explains Dhaval Mankad, Vice President — IT,
Havmor Ice Cream, who is responsible for the company’s overall IT operations.
However, the company’s existing IT systems had limitations of offering
the reliability needed to ensure high data availability. The dated backup
infrastructure, based on tape drives, provided a very long backup window
while the updated backups were always not available, disrupting the entire
business. Meanwhile, the IT systems were not able to meet the business
need for quick and reliable data recovery.
“We are mostly a virtualized environment with a small footprint of physical
servers, and it is imperative for us to maintain high availability.
But, we weren’t getting 100% of our full information and our client base
backups were creating a problem. Similarly, with our Disaster Recovery
(DR) set up, we weren’t getting the holistic capabilities that our business
needed in a single pane of glass,” adds Dhaval Mankad.
Furthermore, existing tools, which were used to monitor the virtual
infrastructure, provided only partial visibility for monitoring, reporting
and capacity planning.
The Veeam Solution
Faced with the challenge of ensuring high availability of business-critical
data to enable the business to continue to innovate, Dhaval Mankad set
upon the task of replacing the company’s dated backup infrastructure with
a reliable backup and recovery system.
After evaluating various solutions available in the market, Mankad zeroed in
on Veeam as the trusted partner for addressing the company’s data challenges.
The fact that Veeam provided an all in one solution, that was both cost
effective and easy to manage, was the decisive factor in choosing Veeam.
“The simplicity and ease of use means we can always have total confidence
that the system is helping to keep our business data safe and highly
available,” says Dhaval Mankad.
Among the other factors that helped Dhaval Mankad to choose the Veeam
solution was the tapeless backup environment it provided along with the ease
of use. He was also impressed with the solution’s speed of recovery with reliable
backup consistency check.
Dhaval Mankad and his team worked closely with the team at Veeam to land
on the right-fit solution of Veeam Backup & Replication Enterprise edition.
Veeam Backup & Replication protected the virtualized environment
and the physical servers and endpoints were protected with Veeam Agent
for Microsoft Windows.
The Veeam solution protects 30 terabytes of business-critical data across
two locations and a total combination of 15 virtual machines (VMs),
two physical servers and 100 end points. The environment has Veeam
Backup & Replication serve as a virtual machine for Disaster Recovery (DR).
The backup server caters to the role of proxy server and backup repository
server. The main datacenter contains another backup repository server
managed by backup server from DR.
Additionally, the Veeam Agent for Windows (Server) maintains backup
for physical servers while Veeam Agent for Windows (Workstation) takes
care of end-user device backups.
With automated alerts and visibility of status, the solution has helped
Havmor cut down its backup processes by over 80%. It has also enabled
man-hour savings in data recovery, taking only 20 minutes to recover
a server if needed.
The overall increase in backup frequency has given Havmor more comfort
on data availability. The additional restore points help keep 15 days of backup
available. In fact, when Havmor once faced a Ransomware attack on one of its
critical applications, the additional restore point helped in successful restore
with very minimal data loss.
Veeam has also helped Havmor achieve a backup of the end points directly
on to the Microsoft OneDrive for Business solution, thus, eliminating
the on-premise hardware requirement.
Furthermore, the easy one-click recovery and granular data recovery options
provided by the Veeam solution have significantly improved reliability
of restoring the backed-up data from the repository to the live environment,
boosting confidence in data security. “Since implementing Veeam we have
seen significant difference in the speed with which we can recover data,
ensuring that our employees receive minimal interruptions to their day-to-day
jobs, including seamless end point protection,” cites Dhaval Mankad.
- Maintaining 100% uptime
“Veeam has helped us in our goal of achieving 100% uptime for all the virtual
and physical workloads, ensuring availability of business critical data at all
times without any disruption in business operations,” explains Dhaval Mankad.
- Cost-effective and easy-to-manage
“With Veeam we were able to start saving both time and money immediately.
Besides substantial savings on tape cartridges and preservation of cartridges,
it is also helping us save a lot of manpower on the frontline by automatically
reporting the backup completion of our whole virtual environment,”
asserts Dhaval Mankad.
- Reduction in backup and recovery timelines
Veeam has helped cut down backup processes by over 80% with the help
of automated alerts and visibility of status. With the solution enabling
man-hour savings in data recovery, it takes only 20 minutes to recover
a server if needed.