The Business Challenge
With a longstanding presence and deep understanding of the Greater China
region, Jebsen Group has established itself as a trusted partner to brands
entering the Chinese market. Armed with retail and distribution touchpoints
and data-driven insights, Jebsen connects more than 200 brands and
products with consumers in Greater China.
To fully unlock the power of data, Jebsen Group’s IT team redesigned its
legacy ERP infrastructure in 2020 to become more API-driven, so that the
business can connect to external partners more easily. However, external
connections inevitably expose the enterprise to cybersecurity threats, which
could jeopardize business continuity.
Other key IT applications supporting the Group’s retail and distribution
business include Point-of Sale (POS), Customer Relationship Management
(CRM), e-commerce, HR and finance systems. If these systems go down,
the company could lose revenue from failed transactions. To safely
protect these business-critical systems and improve its resilience against
cybersecurity threats, Jebsen Group needed a reliable backup solution
to centralize data protection across the Group.
The Veeam Solution
The adoption of the Veeam Availability Suite helped Jebsen Group standardize
its data protection strategy across all offices in Greater China. With Veeam’s
ease of use, every office is empowered to perform disaster recovery if the
need arises, without relying on one or two IT personnel in the Hong Kong
head office. Having a whole team of skilled and vigilant backup experts in
every office has instilled greater confidence and peace of mind in the business.
Veeam Backup for Microsoft Office 365 is also another critical piece of Jebsen’s
cybersecurity strategy. Knowing that phishing emails are one of the most common
entry points of cyberattacks into organizations today, Jebsen Group invested
in Veeam’s flagship O365 solution to protect executives’ mailboxes, which enables
24/7 secure access to work emails on personal devices. Without Veeam’s O365
backup solution, if O365 mailboxes were attacked, it would be time-consuming
to recover important files and emails, which could affect time-sensitive business
decisions. Moving forward, Jebsen is also planning to use Veeam to protect O365
collaboration platforms such as Teams, SharePoint and OneDrive.
“No one can prevent cyberattacks 100%, but early detection is the key,” shared
Brian Chan, Information Technology Director at Jebsen Group. “Jebsen has a threestep
cybersecurity strategy: identify, contain and restore. Veeam is our answer to
the ‘restore’ step. To restore and retain a complete and updated copy of our data,
we need to make sure that our backups are successful every day and hour, with
regular drill tests to ensure our data is 100% recoverable.”
Veeam helped Jebsen Group to increase the frequency and reliability of backups.
On top of traditional daily, weekly and monthly backups, Veeam also enables
hourly replication of Jebsen’s production data to its disaster recovery site, so the
latest version is at most an hour old. According to Brian, more important than
doing backups is disaster recovery drill tests, and Veeam DataLabs allows his team
to simulate an isolated environment for testing without affecting the business.
“Before COVID, people thought of disaster recovery as an audit requirement
for compliance purposes. But now, cybersecurity threats are real and only
increasing. More than just doing backups, I cannot emphasize enough the
importance of data recovery tests to validate our backups, and Veeam really
helps us with that.” said Brian.
Before using Veeam, Jebsen Group had experienced a cyberattack. While it
managed to put together snapshot backups and restore the system, this incident
brought home the importance of a data protection. Jebsen now uses Veeam
to replicate production data to an isolated network segment so that it always has
a clean copy of its data in a separate location to restore from.
Highlighting the role of IT as business enabler, Brian concluded: “Trust and
relationships are key in the Chinese business world. Our data protection
strategy with Veeam safeguards Jebsen Group’s business data and instills
confidence in our clients and business partners. By keeping our data safe and
intact, we can make the best decisions for our clients that will drive their
growth in this important market.”
- Built a strong foundation for cybersecurity
Veeam forms a strong foundation of Jebsen’s data protection strategy
with a disaster recovery process, trusted backup and validated restores
to minimize data loss in the event of a cyberattack.
- Centralized disaster recovery across Greater China
With Veeam, Jebsen Group centralized its disaster recovery strategy
across all business lines and empowered every office in Greater China
to recover data immediately if needed.
- Saved time and achieved optimal SLA
Since moving from legacy solutions to Veeam, Jebsen Group has achieved
50% faster backups and a Recovery Time Objective of one hour, compared
to up to 24 hours previously.