The Business Challenge
Since its establishment in 1965, Everest Windows has been dedicated to providing
the best service for its customers with innovative, high quality products for
the home. Today, the company has 1,100 employees across the UK, offering
windows, doors, garages and rooflines.
The IT team is tasked with providing systems across the business, including sales
and manufacturing operations. In addition, IT must maintain several bespoke
applications from the 1990s, which means they are tasked with restoring emails
that might be several years old. Business directors from both the HR and legal side
of the business frequently need to access historic emails to protect Everest from
a legal, regulatory and reputational perspective. Therefore, it is vital that the IT team
can undertake fast, flexible and reliable email restorations.
Access, control and protection of Microsoft Office 365 data is also paramount
to business continuity at Everest Windows. The IT team previously adopted
an email archiving system to backup Office 365, however, they found that
the solution simply wasn’t working effectively enough. “Our previous email
restore system was clunky and time-consuming to use,” recalls Ben Brooks, Head of IT at Everest Windows. “Emails were archived in the cloud
and it was taking lots of IT resource to locate and restore the content needed
in a timely manner!”
The company is also dedicated to ensuring they are well-positioned in the future.
Digital channels underpin Everest Windows’ ability to engage with customers on
feedback and satisfaction, so they can keep up with the needs of the market. “It’s
important that we continue to evolve technologically. This means a comprehensive
disaster recovery strategy to make the organization robust and IT solutions for
every team that are reliable and really easy to use,” states Brooks.
The Veeam Solution
Late in 2018, Everest Windows decided to look for a better way to backup and store
all Microsoft Office 365 email, SharePoint and OneDrive data. The IT team was keen
to ensure that data was stored, accessible and protected on the local site so that it
could quickly search for whenever the business needed — providing it in a PST format
or directly in the mailbox.
Brooks had experience using Veeam® from a previous role and had always been
an advocate of the platform’s ease of use. Therefore, after considering numerous
email backup solutions, the decision was taken to deploy Veeam Backup for
Microsoft Office 365.
Everest Windows found the installation process to be smooth, quick and easy.
“Members of the IT team that haven’t used Veeam before have found it incredibly
easy to pick up, especially compared to other backup solutions they’ve used,” notes
Brooks. “It’s so intuitive that we’re going to give directors and other members of the
company access to the platform so that they can complete restorations themselves.
We’ve already taught our directors how to use it and they were amazed by the
simplicity of the process!”
Brooks anticipates that the IT team will save significant amounts of resources thanks
to Veeam: “We’re currently dedicating around three hours a week to email restores.
With Veeam we’re able to reduce that to around 30 minutes, which means that we
can provide this service to the rest of the business much more quickly, to meet any
pressing deadlines, such as for legal cases.”
The flexibility of the system has also been important to Everest Windows. As well
as being easy to use, Veeam Backup for Microsoft Office 365 provides a granular
advanced search and find functionality. “Whatever’s needed, at whatever time, we
can restore items to a PST format or to the cloud instantly. Incredibly, Veeam gives
us better functionality… at a lower cost,” states Brooks.
- Delivers optimal assurance that the company’s Office 365 environment
is always available
Veeam eliminates the risk of Everest Windows losing access, control and visibility
of their data —ensuring it is always accessible.
- Ensures business continuity by protecting the business’ legal, regulatory
and reputational position
Thanks to Veeam, Everest Windows can quickly and reliably access vital historical
information whenever it’s needed, which is critical for protecting the business.
- Email restoration times reduced from three hours a week to just 30 minutes
Veeam Backup for Microsoft Office 365 allows Everest Windows employees
to conduct email restorations themselves, freeing up resources across
the business and saving on IT resources.
- Email data found easily by stakeholders across the business
Everest Windows employees, ranging from IT experts to the line
of business directors, can leverage Veeam’s advanced search capabilities,
as well as the flexible recovery and export options to perform eDiscovery
on Office 365 mailboxes, emails, files or sites.