We’ve all heard the phrase “the customer comes first,” and at Veeam, we live and breathe this every day. The customer – no matter the size, location or market – is at the center of everything we do, and we covet customer feedback to ensure we can continually improve their experience. After all, you don’t get to amass more than 400,000 customers unless you deliver an exceptional experience.
I’m delighted that Veeam has been recognized as a 2021 Gartner Peer Insights Data Center Backup and Recovery Solutions Customers’ Choice vendor. It’s the fourth year in a row we received this distinction, and I am proud that Veeam continues to pave the way in terms of customer excellence. As of today’s date, Veeam received almost 900 Gartner Peer Insights (customer) reviews and secured a rating of 4.7 out of 5.
We believe this is a phenomenal recognition in such a competitive industry. What makes it even more impressive is that, according to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate, so we believe this makes the recognition so much more prestigious.
Over the past year, every aspect of our lives has been turned upside down. Every organization has had to innovate, continue to deliver on their commitment to key stakeholders – internal and external – and adapt to a new virtual world. During 2020, Veeam had to do this as well, and we had to adapt to a new way of delivering services, ensuring we continued to roll-out key, new solutions (such as v10). When I read some of the reviews submitted, I felt an enormous sense of pride in the way the team continued to exemplify Veeam’s core values and always put the customer experience first. Here are just a few examples:
- CIO in the Services Industry: A forward-thinking software vendor – excellent in every way possible.
- Solutions Architect in the Government Industry: Veeam restored our faith in the backup industry.
- Global Technology Officer & Head of IT in Retail Industry: Veeam – the backup standard for our enterprise.
- Engineer in Government Industry: Excellent product backed by excellent customer service.
Thanks to all our customers for taking the time to post these reviews, and for your ongoing support and commitment. I also want to thank Veeam’s ecosystem of partners; without the world’s best portfolio of partners, this recognition would not have been possible. Our partners share Veeam’s vision to be the most trusted provider of Backup solutions that deliver Cloud Data Management, and based on the Gartner Peer Insights reviews, I think we are all delivering on that vision.
The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
Gartner, Gartner Peer Insights ‘Voice of the Customer’: Data Center Backup and Recovery Solutions, January 13, 2021