For years, ServiceNow + Veeam have empowered users with improved visibility and accelerated incident response by automatically triggering ServiceNow incidents from Veeam ONE monitoring alerts. Now, we are excited to further expand our partnership to make the Veeam App available for free to download through the ServiceNow store offering enhanced and deeper integration for Veeam Data Platform Advanced and Premium customers.
This integration gives organizations that use ServiceNow for ITSM and Veeam for data resilience – a simplified IT experience through self-service VM/NAS backups and automatic incident creation. This includes the ability to enrich ServiceNow with Veeam data and achieve secure, policy-driven organizational intelligence, auditing, and monitoring.
The Increasing Need for Automation and Unified Operations in Enterprises
According to the Veeam’s 2025 Ransomware Trends Report, we know that 89% of organizations have had their backup repositories targeted by a threat actor. At Veeam, we know that having secure backups is crucial for protecting against ransomware. But what if cybercriminals focus their attacks on your backups?
As enterprises scale, backup operations and compliance tasks become increasingly complex. Manual processes lead to vulnerabilities, audit gaps, and slow recovery. ServiceNow + Veeam address these challenges by automating backup management, incident response, and compliance reporting that empowers IT teams to operate with speed, confidence, and transparency. The result? IT teams spend less time firefighting and more time focusing on strategic initiatives.
Announcing: NEW Veeam App for ServiceNow
Veeam App for ServiceNow creates a world where backup and recovery are seamlessly woven into your organization’s ITSM platform. Now, IT teams can automate, track, and manage backup and recovery tasks from a single, unified interface that helps eliminate silos and improve efficiency.
Key Features of Veeam App for ServiceNow
- Policy-based self-service backup management: Allows IT teams who manage virtual machines (VMs) and NAS to initiate and manage backups efficiently with secure and authorized templates, eliminating bottlenecks and reducing manual intervention.
- Bi-directional automation: Trigger backup and restore jobs directly from ServiceNow workflows or incidents and have job status updates flow back in real-time from Veeam.
- Automated ticketing: Backup failures or job completions automatically create ServiceNow tickets, enabling proactive incident responses and automated escalations.
- Approval workflows: Integrate Veeam backup and restore operations into your organization’s approval processes within ServiceNow to ensure governance and policy compliance.
- Enrichment with Veeam data: Regular updates with rich Veeam metadata ensure accurate and actionable asset data for smarter automation and reporting.
- Centralized auditing and compliance: Every backup and recovery action is logged, providing full traceability and audit readiness.
- Customizable dashboards: Real-time monitoring and status syncs across Veeam and ServiceNow that are tailored for admins, CISOs, and asset owners.
Key Benefits at a Glance
- Empowering IT teams: Role-based and self-service data protection and automation capabilities help lessen manual tasks and errors.
- Faster recovery times: Automated workflows streamline the backup and restore process, helping teams recover data quickly and efficiently.
- Stronger compliance: Unified audit trails and automated documentation simplify compliance reporting and reduce regulatory risk.
- Actionable IT insights: Real-time status updates and centralized dashboards provide greater visibility into backup operations.
- Peace of mind: With governance and automation built in, IT teams can focus on innovation rather than manual busy work.
Who Benefits?
Veeam App for ServiceNow is designed for organizations in highly regulated sectors—such as manufacturing, healthcare, pharmaceuticals, and finance.
- ServiceNow administrators/IT operations: Automate backup and recovery requests, get real-time updates, and simplify incident management.
- Backup administrators: Trigger and track Veeam jobs natively in ServiceNow to reduce volume and accelerate recovery.
- IT leaders (e.g., CISO/CIO/IT Director): Achieve strategic visibility, strengthen audit readiness, and enhance resilience by consolidating tools and optimizing total cost of ownership.
The Bottom Line
The Veeam with ServiceNow partnership marks a new era in data resilience and IT service management. By breaking down silos and unifying workflows, organizations can accelerate recovery, strengthen compliance, and reduce operational risk while empowering IT teams to do more with less.
Ready to modernize your backup operations? Discover how ServiceNow + Veeam can transform your IT ecosystem today with a Veeam Data Platform free trial.