No performance data regarding VMware objects is available in SCOM or gaps or dotted lines are visible in Performance views.
If the collection is properly configured, but performance data is missing from the Operations Manager console, the issue may be related to the Health Service's configuration. The collector sends a significant amount of data to the Health Service - more than it normally receives when configured to monitor just the node where the Health Service is deployed. As a result, it is necessary to configure the Health Service to have additional space set aside to receive the incoming data from the collector. Without these adjustments, the Health Service can become overwhelmed and the cache may need to be cleared.
There are two ways to configure the agent: automated (available since version 5.5) and manual. Below are the steps to configure either option:
Automated configuration of the Health Service
Run the task for each collector system in your environment. This task is included in Veeam Management Pack and sets the registry entries for OpsMgr agent or Management Server to maximize efficiency when processing large data volumes as a proxy. The task name and location have changed between versions of the Management Pack, so the instructions are specific to the version that you have installed:
After discovery of collector services is complete in Ops Mgr, you will see that the ‘_Collector State’ view under the Enterprise Manager Dashboard is populated with the Collectors. To run the task:
Version 6.x and later
After discovery of collector services is complete in Ops Mgr, you should see the collector servers listed under the Veeam Collector s > _Veeam Collectors view. The task should run automatically when the collector is installed, but to run it again at any time later with the following instructions:
Note: The task will cause the Health Service to restart. Also, the values (listed below) are the default base values. If they values in the registry are already higher than the ones associated with the task, they will not be lowered by the task. In addition, you have may increase these values by editing the parameters before running the task, if it is necessary to increase these values beyond the default.
Manual configuration of the agent
To configure the agent manually, it is necessary to create/change certain keys in the registry on the collector system. All of the settings below as DWORD values with the data expressed in decimal format (please note that the registry editor defaults to hexadecimal).
Registry Key: HKLM\SYSTEM\CurrentControlSet\Services\HealthService\Parameters\
|Persistence Cache Maximum||102400|
|Persistence Checkpoint Depth Maximum||104857600|
|Persistence Version Store Maximum||20480|
|State Queue Items||20480|
Note: If the State Queue Items entry does not already exist, it should be created as a 32-bit DWORD value.
Registry Key: HKLM\SYSTEM\CurrentControlSet\Services\HealthService\Parameters\Management Groups\<GroupName>
The changes to the registry will take effect when the Health Service on the collector system is restarted.
Please note that if the OpsMgr agent on any Collector server is repaired or reinstalled, then the above task should be run again.