1-800-691-1991 | 9am - 8pm ET

Call execution timeout (100000ms)


Certain operations over SSH time out after 100 seconds. The following error message is present, either in the job statistics or the debug logs:
Call execution timeout (100000 ms) (Veeam.Backup.SSH.PerlSoapException)


This error may occur when communicating with a Linux or Exagrid repository server, with an ESX host configured for SSH communication (not applicable to ESXi), or any other server on which Veeam Backup & Replication deploys a temporary, Perl-based process.

Veeam Backup & Replication implements timeouts to protect from application hangs. This timeout may indicate that the temporary application has become unresponsive, or it may indicate a performance problem with the specific operation that was in progress when the timeout occurred.


Depending on the situation, it may be necessary to troubleshoot an unresponsive server, troubleshoot a performance issue, or extend the timeout.

When the error refers to an SSH connection to a repository, the most common resolution is to reboot either the repository server, or the storage device (such as a NAS mounted via NFS) connected to that repository server. A repeated need to reboot to work around this error may indicate insufficient resources allocated to the repository server.

To extend the timeout, create the following registry value on the Veeam Backup & Replication server:

Key: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication\
DWORD: MaxPerlSoapOperationTimeout
Value (DEC): 600000

Make sure no jobs or restores are running, then restart the Veeam Backup Service to apply this change.

Veeam Backup & Replication
5.x - 9.x
Last Modified:
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later