https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IxMTk5IiwiaGFzaCI6IjdkZTZjNTc5LTM4MjItNDI4Ny05OTI4LTUwMjMxNTUxYWVmZSJ9
Configuration system failed to initialize
Challenge
You are not able to launch the Veeam Backup & Replication Console. When launching the Veeam Console, you receive the following error message:
Configuration system failed to initialize
Root element is missing.
(C:\Users\USER\AppData\Local\Veeam_Software\Veeam.Backup.Shell.exe_Url_hjcgiuywagefjhy872hnd\5.0.2.0\user.config)
Root element is missing
Cause
The file mentioned in the error message is corrupt.
Solution
To resolve the error, delete the file in question (user.config) and launch the Veeam Backup Console again. The file will be recreated automatically.
| KB ID: | 1199 |
| Product: | Veeam Backup & Replication |
| Version: | 5.x, 6.x, 7.x, 8.x |
| Published: | 2011-08-26 |
| Last Modified: | 2020-08-13 |
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