1-800-691-1991 | 9am - 8pm ET
EN

Configuration system failed to initialize

KB ID: 1199
Product: Veeam Backup & Replication
Version: 5.x, 6.x, 7.x, 8.x
Published: 2011-08-26
Last Modified: 2020-08-13

Challenge

You are not able to launch the Veeam Backup & Replication Console. When launching the Veeam Console, you receive the following error message:

Configuration system failed to initialize
Root element is missing.
(C:\Users\USER\AppData\Local\Veeam_Software\Veeam.Backup.Shell.exe_Url_hjcgiuywagefjhy872hnd\5.0.2.0\user.config)
Root element is missing

Cause

The file mentioned in the error message is corrupt.

Solution

To resolve the error, delete the file in question (user.config) and launch the Veeam Backup Console again. The file will be recreated automatically.

KB ID: 1199
Product: Veeam Backup & Replication
Version: 5.x, 6.x, 7.x, 8.x
Published: 2011-08-26
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please try again later.