- Veeam Support Knowledge Base
- Configuration system failed to initialize
Configuration system failed to initialize
| KB ID: | 1199 |
| Product: | Veeam Backup & Replication | 5.0 | 6.1 | 6.5 | 7.0 | 8.0 | 9.0 | 9.5 | 10 | 11 |
| Published: | 2011-08-26 |
| Last Modified: | 2025-01-03 |
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user.config file, and if found to be corrupt display a prompt notifying the user that "your user settings file is corrupted." That prompt will allow the user to simply click "Yes" and the user.config file will be reset.Challenge
Veeam Backup & Replication 11/11a
When attempting to launch the Veeam Backup & Replication Console nothing happens. Within Task Manager, the process (veeam.backup.shell.exe) can be seen starting, then immediately terminating. Due to the cause of this issue, it may also be noticed that only a specific account has the issue.
Reviewing Application Events (eventvwr.msc) logs the following error is found:
Log Name: Application
Source: .NET Runtime
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Application: veeam.backup.shell.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)
at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)Veeam Backup & Replication 10a and older:
When attempting to launch the Veeam Backup & Replication Console, the Console fails to launch, and the following error is displayed:
Configuration system failed to initialize
Root element is missing.
(C:\Users\USER\AppData\Local\Veeam_Software\Veeam.Backup.Shell.exe_Url_hjcgiuywagefjhy872hnd\5.0.2.0\user.config)
Root element is missingCause
C:\Users\<user>\AppData\Local\Veeam_Software_Group_GmbH\veeam.backup.shell.exe_Url_<guid>\<version>Solution
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