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VSS: Guest operation system is not supported.

KB ID: 1294
Product: Veeam Backup & Replication
Version: 5.x
Published: 2011-10-10
Last Modified: 2020-08-13
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Challenge

The following error occurs: "VSS: Guest operation system is not supported."

The log file contains the following messages:

[timestamp] Info  Collecting guest  metrics.

[timestamp] Info  server_type: [0x1007]

[timestamp] Info  Target host is a workstation.

[timestamp] Info  Guest OS version: [5.2]

[timestamp] Info  Collecting information about the guest's platform type.

[timestamp] Info  PROCESSOR_ARCHITECTURE: [AMD64]

[timestamp] Info  Guest OS platform: [AMD64].

[timestamp] Info  Collecting information about the guest's platform type.Ok.

[timestamp] Info  Guest OS: [Windows XP x64].

[timestamp] <01> Error    [VssGAConn] Guest operation system is not supported, type EVeeamOsXP, platform EVeeamAmd64, version 5.2

Cause

Application-aware image processing is not supported for Windows XP 64-bit version.

Solution

Disable VSS quiescing for any VMs with Windows XP 64-bit version.

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