#1 Global Leader in Data Protection & Ransomware Recovery

Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting

KB ID: 1537
Product: Veeam Management Pack for Microsoft System Center
Published: 2012-07-06
Last Modified: 2024-04-02
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Purpose

The following errors occur:

Login failed

or

Cannot complete login

Cause

You may see the following event in the Veeam Management Pack for Microsoft System Center logs or receive a similar notification:

ERROR IMon  Quering (IP or VC Name) failed:
Veeam.LicenseServer.LsException: Soap login to '(IP or VC Name)' failed, port 443, user 'YourUserName', proxy srv:, proxy port: 0, proxy user: '' ---> System.Web.Services.Protocols.SoapException: Cannot complete login due to an incorrect user name or password.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at VimApi.VimService.Login(ManagedObjectReference _this, String userName, String password, String locale)
   at Veeam.LicenseServer.ViSoap.ServiceSession.Create(ServiceConnSpec connSpec)
   --- End of inner exception stack trace ---
   at Veeam.LicenseServer.ViSoap.ServiceSession.Create(ServiceConnSpec connSpec)
   at Veeam.LicenseServer.InfrastructureMonitor.go(Object data)
ERROR CM    Monitor object: 'Veeam.LicenseServer.InfrastructureMonitor', Error: 'Soap login to '(IP or VC Name)' failed, port 443, user 'YourUserName', proxy srv:, proxy port: 0, proxy user: '''.

Solution

To resolve this issue, review the following documentation:
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.