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Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting

KB ID: 1537
Product: Veeam Management Pack for Microsoft System Center
Published: 2012-07-06
Last Modified: 2024-04-02
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Purpose

The following errors occur:

Login failed

or

Cannot complete login

Cause

You may see the following event in the Veeam Management Pack for Microsoft System Center logs or receive a similar notification:

ERROR IMon  Quering (IP or VC Name) failed:
Veeam.LicenseServer.LsException: Soap login to '(IP or VC Name)' failed, port 443, user 'YourUserName', proxy srv:, proxy port: 0, proxy user: '' ---> System.Web.Services.Protocols.SoapException: Cannot complete login due to an incorrect user name or password.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at VimApi.VimService.Login(ManagedObjectReference _this, String userName, String password, String locale)
   at Veeam.LicenseServer.ViSoap.ServiceSession.Create(ServiceConnSpec connSpec)
   --- End of inner exception stack trace ---
   at Veeam.LicenseServer.ViSoap.ServiceSession.Create(ServiceConnSpec connSpec)
   at Veeam.LicenseServer.InfrastructureMonitor.go(Object data)
ERROR CM    Monitor object: 'Veeam.LicenseServer.InfrastructureMonitor', Error: 'Soap login to '(IP or VC Name)' failed, port 443, user 'YourUserName', proxy srv:, proxy port: 0, proxy user: '''.

Solution

To resolve this issue, review the following documentation:
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