- Veeam Support Knowledge Base
- Performance Charts for vSphere Environment Display "No data available"
Performance Charts for vSphere Environment Display "No data available"
| KB ID: | 1618 |
| Product: | Veeam ONE | 12 | 12.1 | 12.2 | 12.3 | 13 | 13.1 |
| Published: | 2012-05-28 |
| Last Modified: | 2025-04-16 |
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Challenge
Veeam ONE Client shows the "No data available" message on performance charts for different metrics:
Cause
Here are the most common reasons for missing data on the performance charts:
- The Veeam ONE service account does not have Write access to the "PerfСache" folder.
- The account used by Veeam ONE to communicate with the vSphere environment does not have the required permissions for collecting data from the vCenter Server or ESXi host(s).
Solution
To resolve the issue, review the following:
- Ensure that the account used by the Veeam ONE services has read/write access to the "PerfСache" folder.
- Ensure that the account used by Veeam ONE to connect to the vSphere environment has the required permissions.
More Information
If you have any questions, contact Veeam Support.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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