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No performance data for vSphere environment

KB ID: 1618
Product: Veeam ONE | 8.0 | 9.0 | 9.5 | 10 | 11
Published: 2012-05-28
Last Modified: 2021-05-28
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Challenge

Veeam ONE Monitor Client shows the "No data available" message on performance charts for different metrics:


 

Cause

Here are the most common reasons for missing data on the performance charts:

  • There is no Write access to the "PerfСache" folder for the Veeam ONE service account.
  • There is a connection problem between Veeam ONE server and vSphere environment due to not enough permissions for the account used for collecting data from the vCenter Server or ESX(i) host.
  • There is a problem with the vCenter Server or ESX(i) host itself or its database and the required records were not provided to Veeam ONE.

Solution

To resolve the issue, make sure:

  • You do not have a "Disk cache error" configuration issue and/or active alarm in the Veeam ONE Monitor Client, otherwise, check permissions on access to the "PerfСache" folder for the Veeam ONE service account.
  • The permissions are granted for the user account that is used to connect to a corresponding virtual infrastructure object.
  • The user account that is used to connect to a corresponding virtual infrastructure object has a recent password set in Connection Settings in Veeam ONE.

More information

If you have any questions, contact Veeam Support.
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