https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IxNjM1IiwiaGFzaCI6IjY2NWI3ZTUxLTI0NzYtNGM5Ny05NWQyLWQ2YjgzMjhhNmQ0NCJ9
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Cannot open database requested by login. The login failed

Challenge

When you try to access Veeam ONE Web UI, the following error occurs:

Cannot open database requested by login. The login failed.
User-added image

Cause

Veeam ONE Web UI configuration is missing information on the account used for SQL authentication.

Solution

To modify configuration settings, follow the next steps:
  1. Launch the Veeam ONE Settings utility available in the following location:

    C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe

  2. Open the Web Identity tab, re-enter credentials and click Save.

    User-added image

 

More information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support
KB ID:
1635
Product:
Veeam ONE
Version:
since v6.0
Published:
2012-10-01
Last Modified:
2020-08-13
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