Cannot open database requested by login. The login failed
| KB ID: | 1635 |
| Product: | Veeam ONE | 6.0 | 6.5 | 7.0 | 8.0 | 9.0 | 9.5 | 10 | 11 |
| Published: | 2012-10-01 |
| Last Modified: | 2021-03-29 |
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Challenge
When you try to access Veeam ONE Web UI, the following error occurs:
Cannot open database requested by login. The login failed.
Cannot open database requested by login. The login failed.
Cause
Veeam ONE Web UI configuration is missing information on the account used for SQL authentication.
Solution
To modify configuration settings, follow the next steps:
-
Launch the Veeam ONE Settings utility available in the following location:
C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe
-
Open the Web Identity tab, re-enter credentials and click Save.
More information
If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support
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