Veeam ONE Monitor performance data collection times out

KB ID: 1649
Products: Veeam ONE
Version: 6.x, 7.x, 8.x
Published:
Last Modified: 2016-10-19

Challenge

Initial data collection stuck at a certain point:

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One or more configuration issues may occur:

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Veeam ONE Monitor performance graphs show the "No Data Available" message.

Cause

VeeamDCS.log file may show the following errors:

Collecting thread has failed to initialize (The operation has timed out) and will be stopped

Collecting thread will exit due to serious error (The operation has timed out)

Reporting DB event: Failed to collect infrastructure topology for object vCenter . The operation has timed out (VeeamInfCollectionFailedEvent)

Unable to collect events. The operation has timed out

Unable to collect performance. This operation returned because the timeout period expired

There can be a number of reasons for timeout.

Solution

Possible solutions are provided below:

  1. Open the Veeam ONE Monitor console and navigate to Options > Server Settings > Hosts. Clear check boxes for all hosts except one. Wait for data to be imported successfully. If this helps, add hosts one by one to finish the initial data import.

  2. Open Registry Editor on the Veeam ONE Server and create key named Service under HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam ONE Monitor. Create the HistQueryTimeoutSec D-WORD (32 bit) and set its value to 3600 in decimal. Next, create the RtQueryTimeoutSec key and set its value to 600 in decimal. If the keys already exist, change their values. Restart Veeam Monitor Server service.
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  3. If none of the above solutions help, see this VMware KB article. This issue may result in the described behavior with Veeam. Follow the steps provided in the article to resolve the issue.

More Information

Note that this solution is not applicable starting with vCenter 5.5 U3. To find out more, refer to this Veeam KB artice.

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support
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