Event ID 10378 in the Operations Manager Event Log on Collector

KB ID: 1723
Product: Veeam Management Pack for Microsoft System Center
Version: 5.7
Published: 2013-01-18
Last Modified: 2020-08-28
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Operations Manager Event Log on the Collector server contains the following warning:
 
ID 10378 Module was unable to convert WMI setting .\timestamp
 
User-added image

Event IDs 1103 and 4506 may also be observed.

Cause

The root cause is currently investigated by Microsoft. This article will be updated after the research is completed.

Solution

To work around the issue, do the following:

  1. Move the affected Collector to another time zone (it has to be different from GMT+1).

  2. Restart nworks Virtual Infrastructure Collector service.

  3. Move the Collector back to the preferred time zone.

The solution does not affect any timestamps in SCOM.

More information

The issue may appear again if the Collector is rebooted. In this case, repeat the steps described in this article.

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.