#1 Global Leader in Data Resilience

Scheduled automatic dashboard delivery fails

KB ID: 1732
Product: Veeam ONE
Version: 6.x-9.x
Published: 2013-04-09
Last Modified: 2020-08-13
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

In certaing scenarios, scheduled dashboard delivery in Veeam ONE Reporter fails and reports the 'Dashboard Capturing Failed' error in the reporting task session log.

Cause

This issue is usually related to the configured permissions of the Veeam ONE Service account, which makes the dashboard inaccessible during the capture process.

Solution

Follow the steps below to resolve this issue:
  1. Add the Veeam ONE Service account, or the log on as account for the Veeam ONE services, to the Veeam ONE Administrators local security group on the Veeam ONE machine.

  2. If you have deployed Veeam ONE using the advanced configuration scenario, with the Veeam ONE Server components and the Veeam ONE Web UI components on separate machines, add the Veeam ONE Service account to the Veeam ONE Administrators local security group on both machines.

  3. To ensure that the changes have taken full effect, restart both the Veeam ONE Monitor Server and Veeam ONE Reporter Server services on the machine where the Veeam ONE Server components are installed. If you still receive errors in the reporting task log, perform log-on/log-off with the Veeam ONE Service account on the machine(s) where the Veeam ONE Server components and the Veeam ONE Web UI components are installed.
     

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.