Scheduled automatic dashboard delivery fails

KB ID: 1732
Product: Veeam ONE
Version: 6.x-9.x
Published:
Last Modified: 2017-11-06

Challenge

In certaing scenarios, scheduled dashboard delivery in Veeam ONE Reporter fails and reports the 'Dashboard Capturing Failed' error in the reporting task session log.

Cause

This issue is usually related to the configured permissions of the Veeam ONE Service account, which makes the dashboard inaccessible during the capture process.

Solution

Follow the steps below to resolve this issue:

  1. Add the Veeam ONE Service account, or the log on as account for the Veeam ONE services, to the Veeam ONE Administrators local security group on the Veeam ONE machine.

  2. If you have deployed Veeam ONE using the advanced configuration scenario, with the Veeam ONE Server components and the Veeam ONE Web UI components on separate machines, add the Veeam ONE Service account to the Veeam ONE Administrators local security group on both machines.

  3. To ensure that the changes have taken full effect, restart both the Veeam ONE Monitor Server and Veeam ONE Reporter Server services on the machine where the Veeam ONE Server components are installed. If you still receive errors in the reporting task log, perform log-on/log-off with the Veeam ONE Service account on the machine(s) where the Veeam ONE Server components and the Veeam ONE Web UI components are installed.
     

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support
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