- Veeam Support Knowledge Base
- Error: Username or password is incorrect when adding vCloud Director
Error: Username or password is incorrect when adding vCloud Director
| KB ID: | 1811 |
| Product: | Veeam Backup & Replication |
| Published: | 2013-08-23 |
| Last Modified: | 2025-05-06 |
Get weekly article updates
Cheers for trusting us with the spot in your mailbox!
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Oops! Something went wrong.
Please, try again later.
Challenge
Encountering issue "Error: Username or password is incorrect" when adding vCloud Director to Veeam Backup & Replication.
Solution
- Verify that the correct password is being utilized.
- Ports, Permissions, or DNS issues can cause this failure:
- Ensure connectivity between the Veeam server and the vCloud Director address.
- Confirm DNS is correctly configured - FQDN in Public URL must be resolvable from the Veeam server.
- Verify that the required ports between the Veeam server and vCloud Director are open.
- Validate that the credentials being leveraged have the correct permissions.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
