How to reinstall vSphere Web Client plug-in for Veeam Backup & Replication

KB ID: 1849
Product: Veeam Backup & Replication
Published: 2014-01-23
Last Modified: 2022-04-07
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Account Used by Vsphere Web Client Plug-in Must Have a Role Within Enterprise Manager

The Veeam plug-in connects to Veeam Backup Enterprise Manager to verify the account. You can configure the Veeam plug-in to use the currently logged-in account or use a specific account for the connection. For details, see the procedure described in the user guide.

The account used must be assigned a security role — Portal Administrator or Portal User within Enterprise Manager. For more information, see Configuring Accounts and Roles.

Challenge

You need to completely uninstall the plug-in and install it from scratch.

Solution

To reinstall the plug-in:

  1. In Veeam Backup Enterprise Manager, go to the vCenter Servers section of the Configuration view.

  2. Select the vCenter server you need and click Check version.

  3. If a connection to the vCenter server was successful, and the plug-in is installed in the vSphere Web Client, the Remove link will become active. Click the link to uninstall the plug-in.

  4. After the uninstall process completes, the plug-in status for the vCenter server in Enterprise Manager will change to Not installed. The plug-in will also be removed from the list of plug-ins in the vSphere Web Client.

  5. On the vCenter server, restart the following services:
    • In case of the plug-in with the HTML 5 user interface (for VMware vSphere 7.0 or later), restart the VMware vSphere Web Client service (vsphere-client for vCenter Server Appliance implementation or vspherewebclientsvc for vCenter Server on Microsoft Windows Server). 
    • In case of the plug-in with the HTML 5 user interface (for VMware vSphere 6.7), restart two services: VMware vSphere Client (vsphere-ui) and VMware vSphere Web Client (vsphere-client for vCenter Server Appliance implementation or vspherewebclientsvc for vCenter Server on Microsoft Windows Server). 
    • In case of the plug-in with the flex/flash user interface (for VMware vSphere 6.5 or earlier), restart the vCenter Web Client Service (vsphere-client for vCenter Server Appliance implementation or vspherewebclientsvc for vCenter Server on Microsoft Windows Server).
       
  6. Ensure no plug-in components remain on the vCenter server:
    • In the case of vCenter Server Appliance, open an SSH session to vCenter Server Appliance and remove all entries that are returned by the find / -name '*veeam*' command.
    • In the case of vCenter Server on Microsoft Windows Server, log in to the OS and remove all files and folders that contain veeam in their names from the %programdata%\vmware and %programfiles%\vmware folders.
       
  7. Install the plug-in once again. See the Installing vSphere Web Client Plug-in section in the Veeam Backup Enterprise Manager Guide for details.

More Information

For a complete list of requirements to install the Plug-in, please review the Getting Started section of the Enterprise Manager User Guide.
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