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- How to reinstall vSphere Web Client plug-in for Veeam Backup & Replication
How to Reinstall Local vSphere Web Client plug-in for Veeam Backup & Replication
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Article Applicability
This article is regarding the Local vSphere Client Plug-in only.
Veeam Backup Enterprise Manager offers the following configurations of the vSphere Client plug-in:
- For vSphere Client 7.0.0 or earlier, the plug-in is installed locally on the vCenter Server. For more information, see Local vSphere Client Plug-in.
- For vSphere Client versions 6.0 – 6.5, the plug-in is available with the flex/flash interface.
- For vSphere Client versions 6.7 – 7.0.0, the plug-in offers HTML5 user interface. The earlier versions of the client do not support HTML5.
- For vSphere Client versions 7.0.1 or later, the plug-in is installed remotely on the Veeam Backup Enterprise Manager server. For more information, see Remote vSphere Client Plug-in.
Account Used by Vsphere Web Client Plug-in Must Have a Role Within Enterprise Manager
The Veeam plug-in connects to Veeam Backup Enterprise Manager to verify the account. You can configure the Veeam plug-in to use the currently logged-in account or use a specific account for the connection. For details, see the procedure described in the user guide.
The account used must be assigned a security role — Portal Administrator or Portal User within Enterprise Manager. For more information, see Configuring Accounts and Roles.
Challenge
You need to completely uninstall the plug-in and install it from scratch.
Solution
To reinstall the plug-in:
- In Veeam Backup Enterprise Manager, go to the vCenter Servers section of the Configuration view.
- Select the vCenter server you need and click Check version.
- If a connection to the vCenter server was successful, and the plug-in is installed in the vSphere Web Client, the Remove link will become active. Click the link to uninstall the plug-in.
- After the uninstall process completes, the plug-in status for the vCenter server in Enterprise Manager will change to Not installed. The plug-in will also be removed from the list of plug-ins in the vSphere Web Client.
- On the vCenter server, restart the following services:
- In case of the plug-in with the HTML 5 user interface (for VMware vSphere 7.0), restart the VMware vSphere Web Client service (vsphere-client for vCenter Server Appliance implementation or vspherewebclientsvc for vCenter Server on Microsoft Windows Server).
- In case of the plug-in with the HTML 5 user interface (for VMware vSphere 6.7), restart two services: VMware vSphere Client (vsphere-ui) and VMware vSphere Web Client (vsphere-client for vCenter Server Appliance implementation or vspherewebclientsvc for vCenter Server on Microsoft Windows Server).
- In case of the plug-in with the flex/flash user interface (for VMware vSphere 6.5 or earlier), restart the vCenter Web Client Service (vsphere-client for vCenter Server Appliance implementation or vspherewebclientsvc for vCenter Server on Microsoft Windows Server).
- Ensure no plug-in components remain on the vCenter server:
- In the case of vCenter Server Appliance, open an SSH session to vCenter Server Appliance and remove all entries that are returned by the find / -name '*veeam*' command.
- In the case of vCenter Server on Microsoft Windows Server, log in to the OS and remove all files and folders that contain veeam in their names from the %programdata%\vmware and %programfiles%\vmware folders.
- Install the plug-in once again. See the Installing vSphere Web Client Plug-in section in the Veeam Backup Enterprise Manager Guide for details.
More Information
For a complete list of requirements to install the Plug-in, please review the Getting Started section of the Enterprise Manager User Guide.
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