How to reinstall vSphere Web Client plug-in for Veeam Backup & Replication

KB ID:
1849
Product:
Veeam Backup & Replication
Version:
all
Published:
Last Modified:
2020-03-04

Challenge

You need to completely uninstall the plug-in and install it from scratch.

Solution

To reinstall the plug-in:

  1. In Veeam Backup Enterprise Manager, go to the vCenter Servers section of the Configuration view.
  2. Select the vCenter server you need and click Check version.
  3. If a connection to vCenter server was a success, and the plug-in is installed in vSphere Web Client, the Remove link will become active. Click the link to uninstall the plug-in.
  4. After the uninstall process completes, the plug-in status for the vCenter server in Enterprise Manager will change to Not installed. The plug-in will be also removed from the list of plug-ins in vSphere Web Client.
  5. On the vCenter server, restart the following services:
    • In case of plug-in with the HTML 5 user interface (for VMware vSphere 6.7 or later), restart two services: VMware vSphere Client (vsphere-ui) and VMware vSphere Web Client (vsphere-client for vCenter Server Appliance implementation or vspherewebclientsvc for vCenter Server on Microsoft Windows Server). 
    • In case of plug-in with the flex/flash user interface (for VMware vSphere 6.5 or earlier), restart the vCenter Web Client Service (vsphere-client for vCenter Server Appliance implementation or vspherewebclientsvc for vCenter Server on Microsoft Windows Server).
  6. Ensure no plug-in components remain on the vCenter server:
    • In case of vCenter Server Appliance, open an SSH session to vCenter Server Appliance and remove all entries that are returned by the find / -name '*veeam*' command.
    • In case of vCenter Server on Microsoft Windows Server, log in to the OS and remove all files and folders that contain veeam in their names from the %programdata%\vmware and %programfiles%\vmware folders.
  7. Install the plug-in once again. For details, see the Installing vSphere Web Client Plug-in section in the Veeam Backup Enterprise Manager Guide.

More Information

If the steps above do not resolve the issue, contact Veeam Customer Support.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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