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How to Reinstall Local vSphere Web Client plug-in for Veeam Backup & Replication

KB ID: 1849
Product: Veeam Backup & Replication
Published: 2014-01-23
Last Modified: 2023-04-04
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Article Applicability
This article is regarding the Local vSphere Client Plug-in only.

Veeam Backup Enterprise Manager offers the following configurations of the vSphere Client plug-in:

  • Local vSphere Client Plug-in — For vSphere Client 7.0.0.x or earlier, the plug-in is installed locally on the vCenter Server.
    • For vSphere Client versions 6.7.x – 7.0.0.x, the plug-in offers an HTML5 user interface. The earlier versions of the client do not support HTML5.
    • For vSphere Client versions 6.0.x – 6.5.x, the plug-in is available with the flex/flash interface.
  • Remote vSphere Client Plug-in — For vSphere Client versions 7.0.1 or later, the plug-in is installed remotely on the Veeam Backup Enterprise Manager server.
Account Used by Vsphere Web Client Plug-in Must Have a Role Within Enterprise Manager

The Veeam plug-in connects to Veeam Backup Enterprise Manager to verify the account. You can configure the Veeam plug-in to use the currently logged-in account or use a specific account for the connection. For details, see the procedure described in the user guide.

The account used must be assigned a security role — Portal Administrator or Portal User within Enterprise Manager. For more information, see Configuring Accounts and Roles.

Purpose

This article documents how to completely uninstall the Local vSphere Client Plug-in and reinstall it from scratch.

Solution

To reinstall the plug-in:

  1. In Veeam Backup Enterprise Manager, go to the vCenter Servers section of the Configuration view.
  2. Select the vCenter server you need and click Check version.
  3. If a connection to the vCenter server is successful, and the plug-in is installed in the vSphere Web Client, the Remove link will become active. Click the link to uninstall the plug-in.
  4. After the uninstall process completes, the plug-in status for the vCenter server in Enterprise Manager will change to Not installed. The plug-in will also be removed from the list of plug-ins in the vSphere Web Client.
  5. On the vCenter server, restart the following services:
    • VMware vSphere 7.0.0.x with the HTML 5 user interface - restart the VMware vSphere Client service named vsphere-ui.
    • VMware vSphere 6.7.x with the HTML 5 user interface, restart two services: 
      • VMware vSphere Client (vsphere-ui)
      • VMware vSphere Web Client
        • vsphere-client for vCenter Server Appliance implementation
          or
        • vspherewebclientsvc for vCenter Server on Microsoft Windows Server
    • VMware vSphere 6.5.x and earlier with the flex/flash user interface, restart the vCenter Web Client Service
      • vsphere-client for vCenter Server Appliance implementation
        or
      • vspherewebclientsvc for vCenter Server on Microsoft Windows Server).
  6. Ensure no plug-in components remain on the vCenter server:
    • In the case of vCenter Server Appliance, open an SSH session to vCenter Server Appliance and remove all entries returned by the find / -name '*veeam*' command.
    • In the case of vCenter Server on Microsoft Windows Server, log in to the OS and remove all files and folders that contain veeam in their names from the %programdata%\vmware and %programfiles%\vmware folders.
  7. Install the plug-in once again. See the Installing vSphere Web Client Plug-in section in the Veeam Backup Enterprise Manager Guide for details.

More Information

For a complete list of requirements to install the Plug-in, please review the Getting Started section of the Enterprise Manager User Guide.

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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