Hardware provider is missing in Veeam Backup and Replication user interface

KB ID: 1861
Product: Veeam Backup & Replication
Version: 7.x, 8.x, 9.x
Published: 2014-04-02
Last Modified: 2020-08-13
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Backups using a specific hardware provider do not work, provider is missing from the user interface:

User-added image

Cause

Veeam fails over to a software provider which does not have the functionality of a hardware provider (e.g. off-host proxy, fast snapshot creation, etc.)

Solution

On the Veeam Backup & Replication server, please create the following registry key:

HKLM\SOFTWARE\VeeaM\Veeam Backup and Replication UIShowAllVssProvidersForVolume
REG_DWORD
1


After creating the registry key, please restart the Veeam services and make sure that the required provider is visible and can be selected.

More information

This value disables the advanced compatibility step which automatically chooses the best compatible providers.
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.