Hardware provider is missing in Veeam Backup and Replication user interface

KB ID:
1861
Product:
Veeam Backup & Replication
Version:
7.x, 8.x, 9.x
Published:
Last Modified:
2016-08-30

Challenge

Backups using a specific hardware provider do not work, provider is missing from the user interface:

User-added image

Cause

Veeam fails over to a software provider which does not have the functionality of a hardware provider (e.g. off-host proxy, fast snapshot creation, etc.)

Solution

On the Veeam Backup & Replication server, please create the following registry key:

HKLM\SOFTWARE\VeeaM\Veeam Backup and Replication UIShowAllVssProvidersForVolume
REG_DWORD
1


After creating the registry key, please restart the Veeam services and make sure that the required provider is visible and can be selected.

More Information

This value disables the advanced compatibility step which automatically chooses the best compatible providers.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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