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Surebackup fails with the error “OS did not boot in the allotted time”


Surebackup fails with the error “OS did not boot in the allotted time” on virtual machine running Windows. The virtual machine Guest OS Application event log contains events:

Event ID: 7000
Event Type: Error
Event Source: Service Control Manager
Event ID: 7009
Event Type: Error
Source: Service Control Manager


During SureBackup, virtual machine disks are decompressed from backup “on the fly”, and disk I/O is typically slower than on production machines. VMware Tools (VMTools) service did not respond to the start or control request in a timely fashion. Default timeout was reached (30000 milliseconds) while waiting for the service to connect.


To work around this problem, modify the registry to increase the default time-out value for the service control manager on production virtual machines. Another workaround is to set a delayed startup mode for VMTools service or run a command on startup “sc start VMTools”

More information

 Related Microsoft knowledge base article:
Veeam Backup & Replication
6.x, 7.x, 8.x
Last Modified:
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