Surebackup fails with the error “OS did not boot in the allotted time”

KB ID:
2048
Product:
Veeam Backup & Replication
Version:
6.x, 7.x, 8.x
Published:
Last Modified:
2015-06-25

Challenge

Surebackup fails with the error “OS did not boot in the allotted time” on virtual machine running Windows. The virtual machine Guest OS Application event log contains events:

Event ID: 7000
Event Type: Error
Event Source: Service Control Manager
 
Event ID: 7009
Event Type: Error
Source: Service Control Manager

Cause

During SureBackup, virtual machine disks are decompressed from backup “on the fly”, and disk I/O is typically slower than on production machines. VMware Tools (VMTools) service did not respond to the start or control request in a timely fashion. Default timeout was reached (30000 milliseconds) while waiting for the service to connect.

Solution

To work around this problem, modify the registry to increase the default time-out value for the service control manager on production virtual machines. Another workaround is to set a delayed startup mode for VMTools service or run a command on startup “sc start VMTools”

More Information

 Related Microsoft knowledge base article: https://support.microsoft.com/en-us/kb/922918

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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