Task fails with error: Application is Shutting Down

KB ID: 2121
Product: Veeam Agent for Microsoft Windows
Veeam Backup & Replication
Published: 2016-04-06
Last Modified: 2022-04-27
Languages: FR
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Challenge

Jobs of any type fail with the error, “Application is shutting down.” For example:
Application is shutting down. Failed to download disk. Shared memory connection was closed. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}
BackupSynthesizedStorageToTape failed Application is shutting down. Unable to receive file. Application is shutting down.

In Event Viewer on the Veeam Backup & Replication server, a time change of several minutes is recorded in the System log a few minutes before the error occurs:

SEVERITY:Informational
SOURCE:Microsoft-Windows-Kernel-General
 EVENT ID:1
 DESCRIPTION:System time changed from 2016-03-31T12:06:22.375327200Z to 2016-03-31T12:12:23.623952000Z.

Cause

The Veeam Backup Service uses a system of timed leases to monitor the many processes it manages. Usually, this error involves a five minute lease for the VeeamAgent processes (Data Movers). When the Veeam Backup Service is operating normally, this lease is continually renewed. If the lease expires, the associated process is shut down.
 
Typically the lease will expire either because the system time has changed by several minutes, or because a problem communicating with the Veeam Backup Configuration Database has prevented the Veeam Backup Service from renewing the lease.

Solution

On VMware virtual machines, the VMware Tools will periodically synchronize the system time with the ESXi host. If the time on the host differs from the NTP server used by the Guest OS, the system time will repeatedly shift between the two different times. The best solution is to synchronize the time between the ESXi host, the Veeam Backup & Replication server and/or the domain controllers with the same source. If this is not possible, you could disable VMware Tools time synchronization on the Veeam Backup & Replication server.

If time synchronization is not the problem, please create a Veeam Support Case.
 

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