- Veeam Support Knowledge Base
- Task fails with error: Application is Shutting Down
Task fails with error: Application is Shutting Down
| KB ID: | 2121 |
| Product: |
Veeam Backup & Replication Veeam Agent for Microsoft Windows |
| Published: | 2016-04-06 |
| Last Modified: | 2025-03-17 |
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Challenge
Application is shutting down. Failed to download disk. Shared memory connection was closed. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}
BackupSynthesizedStorageToTape failed Application is shutting down. Unable to receive file. Application is shutting down.
In Event Viewer on the Veeam Backup & Replication server, a time change of several minutes is recorded in the System log a few minutes before the error occurs:
SEVERITY:Informational SOURCE:Microsoft-Windows-Kernel-General EVENT ID:1 DESCRIPTION:System time changed from 2016-03-31T12:06:22.375327200Z to 2016-03-31T12:12:23.623952000Z.
Cause
Typically the lease will expire either because the system time has changed by several minutes, or because a problem communicating with the Veeam Backup Configuration Database has prevented the Veeam Backup Service from renewing the lease.
Solution
On VMware virtual machines, VMware Tools will periodically synchronize the system time with the ESXi host. If the time on the host differs from the NTP server used by the Guest OS, the system time will repeatedly shift between the two different times. The best solution is to synchronize the time between the ESXi host and the Veeam Backup Server and/or the domain controllers with the same source. If this is not possible, you could disable VMware Tools time synchronization on the Veeam Backup Server.
If time synchronization is not the problem, please create a Veeam Support Case.
More Information
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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