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Application is shutting down. Failed to download disk. Shared memory connection was closed. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}
BackupSynthesizedStorageToTape failed Application is shutting down. Unable to receive file. Application is shutting down.
In Event Viewer on the Veeam Backup & Replication server, a time change of several minutes is recorded in the System log a few minutes before the error occurs:
SEVERITY:Informational SOURCE:Microsoft-Windows-Kernel-General EVENT ID:1 DESCRIPTION:System time changed from 2016-03-31T12:06:22.375327200Z to 2016-03-31T12:12:23.623952000Z.
On VMware virtual machines, VMware Tools will periodically synchronize the system time with the ESXi host. If the time on the host differs from the NTP server used by the Guest OS, the system time will repeatedly shift between the two different times. The best solution is to synchronize the time between the ESXi host and the Veeam Backup Server and/or the domain controllers with the same source. If this is not possible, you could disable VMware Tools time synchronization on the Veeam Backup Server.
If time synchronization is not the problem, please create a Veeam Support Case.
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This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
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