Backup jobs stop working with NetApp SteelStore Cloud Integrated storage after upgrading to Veeam version 9

KB ID: 2122
Product: Veeam Backup & Replication
Version: 9.x
Published: 2016-04-15
Last Modified: 2020-08-13
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Aafter upgrading Veeam Backup & Replication to version 9, backup jobs to a NetApp repository based on a SteelStore host platform fail. The following error message can be seen in the job logs:
“Error    File not found. File name: \\PathToShare\BackupFolder\JobName.vbm”

The NetApp log containts the following error:
“rename not allowed between pinned share and unpinned share, source = /fs/PathToShare/BackupFolder/JobName.vbm_1_tmp destination = /fs/PathToShare/BackupFolder/JobName.vbm”

Cause

The .vbm file contains backup chain metadata, so this file has to be updated during every job run. To prevent possible metadata corruption, the update is divided in two steps: saving content to .vbm_tmp and renaming vbm_tmp to .vbm. Such renaming is not allowed on the SteelStore repository due to a NetApp limitation. This limitation only applies to SteelStore versions older than 3.3. Veeam Backup & Replication version 9 is officially supported by NetApp starting with SteelStore 3.3.

Solution

Upgrade SteelStore to version 3.3. If this is not possible, you can select a different repository for your backup jobs or continue to use Veeam Backup & Replication version 8.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.