Failed job is marked as Successful on the Cloud Provider side

KB ID: 2161
Products: Veeam Backup & Replication;Veeam Cloud Connect
Version: 9.x
Published:
Last Modified: 2016-10-13

Challenge

In some cases a SP backup server receives "Success" status of a tenant job even when the job has failed on the Tenant's server.

Cause

Generally, cloud job sessions are marked failed on the SP backup server in the following cases:

  • All cloud gateways are unavailable
  • There is not enough space on the disk
  • An existing connection was forcibly closed by the remote host
  • Repository quota exceeded

All issues above should be corrected by a SP, and therefore Veeam reports such jobs as failed. For other types of issues, a failed job may be marked successful because it cannot be fixed on the SP side and requires involving a tenant.

Solution

5 / 5 (3 votes cast)

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Orphus system