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Failed job is marked as Successful on the Cloud Provider side

KB ID: 2161
Product: Veeam Backup & Replication, Veeam Cloud Connect
Version: 9.x
Published: 2016-09-02
Last Modified: 2020-08-13

Challenge

In some cases a SP backup server receives "Success" status of a tenant job even when the job has failed on the Tenant's server.

Cause

Generally, cloud job sessions are marked failed on the SP backup server in the following cases:
  • All cloud gateways are unavailable
  • There is not enough space on the disk
  • An existing connection was forcibly closed by the remote host
  • Repository quota exceeded
All issues above should be corrected by a SP, and therefore Veeam reports such jobs as failed. For other types of issues, a failed job may be marked successful because it cannot be fixed on the SP side and requires involving a tenant.

NOTE: Direct Agent to Cloud job sessions are always marked as successful in the SP's console.
 
KB ID: 2161
Product: Veeam Backup & Replication, Veeam Cloud Connect
Version: 9.x
Published: 2016-09-02
Last Modified: 2020-08-13
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