1-800-691-1991 | 9am - 8pm ET

Failed to load module [veeamsnap] (express version)

KB ID: 2260
Version: 1.x,
Published: 2017-03-13
Last Modified: 2020-11-17


Please note that for Veeam Agent for Linux packages with pre-compiled modules are available. This instruction is only for cases when you need to use dkms managed veeamsnap module.

When running a backup job in Veeam Agent for Linux, the job fails with this error message:
Failed to load module [veeamsnap] with parameters [zerosnapdata=1 debuglogging=0]


The veeamsnap module has not been built and installed.


The veeamsnap is a DKMS module. DKMS modules have 4 states:

  • not in tree;
  • added;
  • built;
  • installed.

In general, the mentioned error message means that the veeamsnap module hasn't been installed. You can check its status by running the following command:

dkms status

If the output contains a line like veeamsnap added, this message means that the module has been added, but hasn't been built and hasn't been installed. In the most cases, this status means that your OS does not have the corresponding kernel-devel and kernel-headers for the current kernel. When the missing packages are installed, you can re-install Veeam Agent for Linux in order to execute the DKMS hooks which will rebuild and install veeamsnap. Alternatively, you can rebuild veeamsnap manually by executing the following commands:

dkms remove -m veeamsnap -v --all
dkms build -m veeamsnap -v
dkms install -m veeamsnap -v

More information

There is an extended version of this article here. It contains detailed explanations and examples applicable to different Linux distributions.
KB ID: 2260
Version: 1.x,
Published: 2017-03-13
Last Modified: 2020-11-17

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.


error icon

Oops! Something went wrong.

Please go back try again later.