Starting with Veeam Backup & Replication v10, there are now two different backup copy modes: Immediate copy and Periodic copy. The mode used to create the seed must match the mode used by the final copy job. It is impossible to use one mode's seed to seed the other mode.
This seeding process is different from the process for migrating to a SOBR. SOBR migration for service providers requires contacting Veeam support for assistance.
This seed process differ slightly from regular (Non-Cloud Connect) backup copy seeding. This KB details how to create a backup copy seed within the software with instructions specific to Cloud Connect. Please contact your provider for their preferred method of receiving seed data. The provider may have their own process for you to use.
Part 1: Tenant Generates Backup Copy Seed
Tenants must gather the following details from their service provider:
Is the tenant's Cloud Repository stored on a Scale-Out Backup Repository?
Is the underlying Service Provider side repository where the tenant's Cloud Repository is based using Per-Machine Backup Files?
If so, the tenant's Backup Copy seed job must target a repository on the tenant's site that is also configured to use Per-Machine Backup Files.
Create a new Backup Copy job containing the servers the job will send to the Cloud Repository.
This job will be used to generate the seed, and after seeding is complete, this job will map to the seed.
Run the Backup Copy job once to create a single full backup file (VBK) and a metadata file (VBM) in the on-prem backup repository.
Disable the Backup Copy job.
Under the Backups > Disk (Copy) section, perform Remove from configuration on the backup copy seed that was created to detach the files from the job.
Contact your Service Provider and arrange for the seed to be sent to them.
Part 2: Service Provider Places Seed in Storage
Upon receiving the tenant’s backup copy seed data (a VBK and a VBM file), move these to the tenant’s backup directory. Example: E:\Backups\<TenantName>\<JobName>\
If the tenant's Cloud Repository is backed by a Scale-Out Backup Repository (SOBR), review these additional steps that must be performed.
Place the VBM file from the seed into the same <TenantName>\<JobName>\ path on each Performance Tier extent of the SOBR.
Even if the VBK file is not actually stored on an extent, the VBM must be present in the path that would be the tenant's job folder. These extra VBM files may automatically be cleaned up after the Tenant begins running the job, but they must be present initially.
If the SOBR is using Performance Mode, and the Tenant has provided a seed containing a VIB file, that VIB must be placed in the backup folder path on an extent other than the extent where the VBK is placed.
Once seed data is in place, inform the tenant to proceed with the next steps.
Part 3: Tenant Rescans and Maps Backup Files
The tenant rescans their Cloud Repository, and the seeded Backup files should appear under [Backups] > [Cloud].
Note: If the backup copy seed files were encrypted, they will be located under [Backups] > [Encrypted] and must be decrypted before proceeding.
Edit the Backup Copy job used to create the seed, switch to the Target tab, select the Cloud Repository, and map to the backup files.
Right-click on the Backup Copy job, and select Sync noworStart(depending on the job type).